Mid Advanced-Application Specialist (SQL, SaaS)

SPi Global (now Straive); Taguig; On-site; PHP 520,000 - 780,000; Full time

Job summary

SPi Global (now Straive) is seeking a Mid-Advanced Application Support Specialist to ensure smooth operation of business applications, resolve incidents, and manage feature transitions from development to production. The role emphasizes continuous improvement and automation to boost efficiency and service quality.

The ideal candidate has strong SQL skills, experience with incident/problem management, familiarity with Agile frameworks, and an eye for AI-related learning opportunities within

Qualifications

• Proficient in relational databases such as SQL Server; Snowflake is a plus.
• Experience with incident and problem management.
• Familiar with Enterprise Agile Frameworks (Kanban, SAFe, SCRUM).
• Strong agile delivery with release management and engineering exposure.
• Ability to balance multiple operations/projects with attention to detail.
• Experience or active learning in Artificial Intelligence.

Responsibilities

• Resolve issues to ensure smooth business application service operations.
• Transition application features from development to production.
• Drive continuous improvement of service operations.
• Automate manual activities to improve efficiency and consistency.
• Communicate effectively with stakeholders during incidents and problems.
• Manage escalations on operational topics.

Skills

SQL

Relational Databases

Incident Management

Agile Frameworks

Release Management

AI Learning

Tools

SQL Server

Snowflake

Job description

Mid-Advanced Application Support Specialist (SQL, SaaS)

Key Responsibilities:

• Ensure smooth business application service operations by resolving issues in a timely manner.
• Facilitate smooth transition of application features from development to production environments.
• Actively develop continuous improvement initiatives and optimization of business application service operations.
• Assist in the automation of existing manual activities to improve the consistency and efficiency of business application service delivery to end users.
• Effectively communicate to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Skills and Experience:

• Proficient in relational databases (preferably Microsoft SQL Server, Snowflake is a plus)
• Experience with incident and problem management
• Good understanding or have gained experience on at least one common Enterprise Agile Framework e.g., Kanban, SAFe, SCRUM, etc.
• Strong in agile delivery, with release management experience and engineering exposure
• Proven ability to balance and prioritize multiple operations/projects at a time, while maintaining sharp attention to detail.
• Experience or active personal learning in Artificial Intelligence