Application Support Engineer: .NET, SQL & AI Solutions

inspiro; Pajo; On-site; PHP 300,000 - 540,000; Full time

Job summary

Inspiro in Cebu, Philippines is seeking an Application Support Specialist to maintain and troubleshoot business applications, ensuring delivery SLAs and rapid issue resolution. The role emphasizes .NET/C# development, MSSQL database design and data validation, and collaboration with clients, vendors, and internal teams.

Candidates typically have 1–2 years in technical support, strong problem-solving abilities, and familiarity with ticketing systems and monitoring tools.

Qualifications

• Bachelor's degree in IT, CS, IS or related field.
• 1–2 years of experience in application or technical support, preferably in a BPO/shared services.
• Ability to troubleshoot and identify root causes for system issues.
• Experience logging, tracking, resolving, and escalating incidents within SLA.
• Working knowledge of incident and service request management processes.
• Basic to intermediate SQL querying for data validation and issue investigation.
• Familiarity with system monitoring tools and responding to alerts.
• Strong communication and stakeholder management with internal teams, clients and vendors.

Skills

Application support

Technical support

BPO experience

Ticket management

Incident management

SQL querying

Monitoring tools

Stakeholder management

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field

Tools

SQL

MS SQL Server

Ticketing systems

System monitoring tools

Job description

Inspiro in Cebu, Philippines is seeking an Application Support Specialist to maintain and troubleshoot business applications, ensuring delivery SLAs and rapid issue resolution. The role emphasizes .NET/C# development, MSSQL database design and data validation, and collaboration with clients, vendors, and internal teams.

Candidates typically have 1–2 years in technical support, strong problem-solving abilities, and familiarity with ticketing systems and monitoring tools.