Programming Analyst

Metrobank; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank seeks a Programmer Analyst to deliver Level 2 application support, maintain and enhance systems, and drive continuous improvement. The role focuses on resolving incidents, ensuring SLA adherence, and collaborating with vendors to optimize performance.

Responsibilities include development based on requirements, unit testing, SIT/UAT support, and driving digital transformation initiatives with reliable, scalable software solutions. MuleSoft integrations and API support are key components.

Qualifications

• 3+ years in application support.
• Experience with SDLC and ITIL processes.
• L1/L2 support experience preferred.
• Experience with Oracle APEX and databases.

Responsibilities

• Provide Level 2 application support, resolving production incidents within SLA and coordinating with vendors when required.
• Monitor, troubleshoot, and implement solutions to minimize recurring system issues.
• Support the maintenance and continuous improvement of existing applications and services.
• Develop and enhance applications by coding based on approved business and technical requirements.
• Handle service requests and application-related enhancements within the assigned service catalogue.
• Perform unit testing and validate results to ensure code quality and functionality.
• Provide technical support during system integration testing (SIT) and user acceptance testing (UAT).
• Collaborate with cross-functional teams to ensure smooth system performance and delivery of enhancements.
• Contribute to the bank’s digital transformation initiatives through reliable and scalable application solutions.
• Support and maintain MuleSoft integrations and APIs, ensuring reliable data flow across systems.

Skills

PowerShell

PL/SQL

.NET

Java

L1/L2 support

Tools

MuleSoft integrations

Job description

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

The Programmer Analyst Delivers L2 application support, maintenance, and enhancements for assigned systems, ensuring stability, performance, and continuous improvement. Resolve production incidents within SLA and collaborate with vendors when needed. Analyze issues and implement preventive solutions to reduce recurring incidents. Develop and enhance applications based on business and technical requirements and conduct unit testing and support system, integration, and user acceptance testing

Key Responsibilities

• Provide Level 2 application support, resolving production incidents within SLA and coordinating with vendors when required
• Monitor, troubleshoot, and implement solutions to minimize recurring system issues
• Support the maintenance and continuous improvement of existing applications and services
• Develop and enhance applications by coding based on approved business and technical requirements
• Handle service requests and application-related enhancements within the assigned service catalogue
• Perform unit testing and validate results to ensure code quality and functionality
• Provide technical support during system integration testing (SIT) and user acceptance testing (UAT)
• Collaborate with cross-functional teams to ensure smooth system performance and delivery of enhancements
• Contribute to the bank’s digital transformation initiatives through reliable and scalable application solutions
• Support and maintain MuleSoft integrations and APIs, ensuring reliable data flow across systems

Qualifications

• 3+ years in application support
• Skilled in PowerShell, PL/SQL, .NET, and Java
• Experience with Oracle APEX and databases
• Knowledge of SDLC and ITIL processes
• L1/L2 support experience (preferred)
• MuleSoft exposure or integration experience