Application Support Engineer – ITIL-Savvy, API & SSO Expert

Ubiquity; Taguig; On-site; PHP 446,000 - 781,000; Full time

Job summary

Ubiquity is seeking an Application Support Engineer to be the first point of contact for application issues, ensuring reliable business systems and identity services. You will handle L1/L2 triage, troubleshooting, documentation, and training across dedicated platforms.

You will coordinate with global teams, build runbooks, and develop SQL-based reports while driving automation through scripting. A strong focus on customer service and problem resolution is essential.

Qualifications

• 2+ years in Application Support or IT operations.
• Experience in ITIL-aligned incident, problem, change management.
• Experience troubleshooting MySQL/MSSQL queries for diagnostics.
• Knowledge of Windows and Linux OS, including log analysis.
• Familiarity with identity and access management concepts (SSO, OIDC/SAML, LDAP/AD).
• Experience with Google Workspace administration and cloud infra (GCP/AWS).
• Experience supporting APIs (Postman, curl) and diagnosing errors.

Responsibilities

• Provide application support and initial triage for tickets and requests.
• Diagnose and resolve issues including access and integrations; escalate when needed.
• Support integrations and identity services (SSO/OIDC/SAML/LDAP).
• Administer internal platforms such as ServiceDesk Plus, XWiki, RocketChat, and Google Workspace.
• Manage tickets and maintain up-to-date knowledge base and runbooks.
• Update technical docs, runbooks, and procedures.
• Investigate issues via application, web server, and system logs (nginx, Docker, Windows/Linux).
• Monitor health with tools like Zabbix and respond to alerts.
• Test API requests and investigate integration errors.
• Coordinate with local and international teams, vendors, and stakeholders.
• Prepare maintenance plans and participate in patches and upgrades.
• Deliver trainings and develop reports/dashboards (SQL-based).
• Automate repetitive tasks with scripting.

Skills

ITIL

MySQL/MSSQL

Windows

Linux

SSO/OIDC/SAML

Google Workspace

Cloud Infrastructure

APIs testing

Docker

nginx

Zabbix

Shell scripting

Tools

ServiceDesk Plus

Zendesk

Freshservice

ServiceNow

XWiki

RocketChat

Job description

Ubiquity is seeking an Application Support Engineer to be the first point of contact for application issues, ensuring reliable business systems and identity services. You will handle L1/L2 triage, troubleshooting, documentation, and training across dedicated platforms.

You will coordinate with global teams, build runbooks, and develop SQL-based reports while driving automation through scripting. A strong focus on customer service and problem resolution is essential.