Application Support Engineer

Freelio; Hinoba-an; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Freelio is seeking an Application Support Engineer who will monitor and analyze critical business systems to ensure smooth operation and minimal disruption. The role emphasizes proactive problem solving, SME leadership, and coordination across multiple teams to maintain system integrity and support business continuity.

The position requires extensive PMO experience, strong communication, and the ability to drive strategic decisions while mentoring junior colleagues through knowledge sharing and

Qualifications

• Minimum 12 years of experience in PMO Mobilization & Run.
• Proficiency in PMO processes and methodologies.
• Strong organizational and leadership abilities to manage multiple priorities.
• Excellent problem-solving skills with ability to analyze complex system issues and develop practical solutions.
• Effective communication skills to liaise with diverse teams and stakeholders.
• Experience coordinating project activities and ensuring alignment with business objectives.

Responsibilities

• Act as a SME and manage teams to perform effectively.
• Own team decisions and be responsible for their outcomes.
• Engage with multiple teams and contribute to key strategic decisions.
• Provide solutions to problems that apply across multiple teams and departments.
• Lead efforts to streamline communication and coordination among cross-functional groups to enhance project outcomes.
• Mentor junior team members by sharing knowledge and best practices to foster professional growth.

Skills

PMO processes

Leadership

Problem solving

Communication

Stakeholder liaison

Cross-functional coordination

Job description

As an Application Support Engineer, you will act as a software detective, proactively identifying and resolving issues across various components of critical business systems. Your typical day involves continuous monitoring and analysis to ensure smooth operation and minimal disruption. You will take a dynamic approach to troubleshooting, collaborating with different teams to maintain system integrity and support business continuity.

Key Responsibilities

• Act as a Subject Matter Expert (SME) and manage teams to perform effectively
• Own team decisions and be responsible for their outcomes
• Engage with multiple teams and contribute to key strategic decisions
• Provide solutions to problems that apply across multiple teams and departments
• Lead efforts to streamline communication and coordination among cross-functional groups to enhance project outcomes
• Mentor junior team members by sharing knowledge and best practices to foster professional growth

Required Skills & Experience

• Minimum 12 years of experience in Project Management Office (PMO) Mobilization & Run
• Proficiency in PMO processes and methodologies
• Strong organizational and leadership abilities to manage multiple priorities
• Excellent problem-solving skills with ability to analyze complex system issues and develop practical solutions
• Effective communication skills to liaise with diverse teams and stakeholders
• Experience coordinating project activities and ensuring alignment with business objectives

You will play a crucial role in maintaining the health of critical applications, swiftly addressing challenges, and contributing to the overall efficiency of the technology environment.