Engineer 1, Application Support

inspiro; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Inspiro seeks an Application Support Engineer in the Philippines to resolve technical issues, manage incidents, and coordinate with stakeholders. The role requires 1–2 years in support, strong SQL skills, and experience with system monitoring.

Core competencies include building or refactoring applications with .NET/C#, MSSQL architecture, and applying AI/ML concepts within business apps. BPO experience is a plus and the candidate should adapt to evolving technologies.

Qualifications

• Bachelor's degree in IT/CS/IS or related field.
• 1–2 years in application or technical support, preferably in BPO/shared services.
• Troubleshooting with root cause identification for system issues.
• Experience logging, tracking, resolving, and escalating incidents within SLA.
• Basic to intermediate SQL querying for data validation.
• Familiarity with system monitoring tools and alert handling.
• Ability to adapt new technologies to improve operational efficiency.
• Strong communication and stakeholder management skills.

Responsibilities

• Resolve incidents and requests in a timely manner within defined SLAs.
• Coordinate with internal teams, clients, and vendors to address issues.
• Validate data using SQL queries during problem investigations.
• Monitor systems and respond to alerts to prevent downtime.

Skills

Application support

Technical support

Troubleshooting

Incident management

SQL queries

System monitoring

Stakeholder management

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Ticketing Systems

MS SQL Server

Monitoring Tools

Job description

Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field

Required Skills and Work Experience:

• At least 1-2 years of experience in application support or technical support, preferably in a BPO or shared services environment.
• Demonstrated ability to perform technical problem resolution, including troubleshooting and root cause identification for system issues.
• Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).
• Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.
• Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.
• Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.
• Understanding of existing and emerging technologies, with the ability to adapt and apply tools that improve operational efficiency.
• Strong communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, clients, and vendors.

Core Competencies:

• Proven experience building applications from scratch using .NET and C#.
• The ability to modify and refactor complex legacy code.
• Strong MSSQL database architecture skills (designing tables/relations, not just querying).
• Hands-on experience in AI/Machine Learning implementation within business apps.

Certifications (Preferred but Not Required):