Application Support Engineer

Accenture PLC; Quezon City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Accenture in Manila is seeking an Application Support Engineer to investigate and diagnose issues across critical business systems, ensuring stable operations and performance. You will collaborate with cross-functional teams, build knowledge bases, monitor system performance, and contribute to continuous learning to stay ahead of evolving technologies.

The role emphasizes proactive problem solving, documentation, and adherence to best practices in system support, with opportunities to grow in

Qualifications

• Expert proficiency in Platform Partner Ecosystem Enablement.
• Experience with Developer Ecosystem is beneficial.
• Strong analytical skills to diagnose and resolve complex issues.
• Ability to collaborate across diverse teams.
• Familiarity with software lifecycle and support methodologies.
• Excellent communication skills to convey technical information clearly.

Responsibilities

• Investigate and diagnose issues across critical business systems.
• Collaborate with cross-functional teams to improve system reliability.
• Build knowledge and support the team through documentation and sharing insights.
• Monitor system performance and identify potential areas for improvement.
• Contribute to continuous learning initiatives to stay updated with evolving technologies.
• Support the implementation of best practices to optimize system support processes.

Skills

Platform Partner Ecosystem Enablement

Developer Ecosystem

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various critical business systems to ensure smooth operations. This role requires attentiveness and a proactive approach to identify root causes and collaborate with different teams to resolve challenges efficiently, contributing to the overall stability and performance of the software environment.

Roles & Responsibilities

• Expected to build Knowledge and support the team.
• Participate in Problem Solving discussions.
• Collaborate with cross-functional teams to share insights and improve system reliability.
• Document findings and solutions to enhance team knowledge base and future troubleshooting.
• Assist in monitoring system performance and identifying potential areas for improvement.
• Contribute to continuous learning initiatives to stay updated with evolving technologies.
• Support the implementation of best practices to optimize system support processes.

Professional & Technical Skills

• Required Skill: Expert proficiency in Platform Partner Ecosystem Enablement.
• Additional Good To Have Skills: Experience with Developer Ecosystem.
• Strong analytical skills to effectively diagnose and resolve complex system issues.
• Ability to work collaboratively within diverse teams to achieve common goals.
• Familiarity with software lifecycle and support methodologies.
• Excellent communication skills to clearly convey technical information.

Additional Information

• The candidate should have less than 1 year of experience in Platform Partner Ecosystem Enablement.
• This position is based at our Manila office.
• Minimum less than 1 year(s) of experience is required.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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