Application Support Engineer

Accenture PLC; Cebu City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture PLC is seeking an Application Support Engineer to investigate and resolve complex issues across multiple components of critical business systems. The role focuses on proactive monitoring, troubleshooting, and delivering timely solutions to maintain system reliability and performance at our Manila office.

The ideal candidate has deep Tagetik Planning Budgeting and Forecasting experience, strong analytical skills, and excellent communication to collaborate with technical and

Qualifications

• Expert proficiency in Tagetik Planning Budgeting and Forecasting.
• Strong understanding of financial planning and forecasting principles within enterprise software environments.
• Experience in troubleshooting and resolving issues related to complex budgeting and forecasting applications.
• Familiarity with integration techniques and data flow management between financial systems.
• Ability to analyze system logs and performance metrics to identify root causes of issues.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

Responsibilities

• Act as SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Drive continuous improvement initiatives to optimize support processes and system functionality.

Skills

Tagetik expertise

Financial planning

Troubleshooting

Integration techniques

Log analysis

Stakeholder comms

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary:As an Application Support Engineer, a typical day involves investigating and resolving complex issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to ensure smooth and efficient operations. The position demands continuous monitoring, troubleshooting, and providing timely solutions to maintain system reliability and performance.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure alignment of support activities with business needs.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Drive continuous improvement initiatives to optimize support processes and system functionality.

Professional & Technical Skills

• Required Skill: Expert proficiency in Tagetik Planning Budgeting and Forecasting.
• Strong understanding of financial planning and forecasting principles within enterprise software environments.
• Experience in troubleshooting and resolving issues related to complex budgeting and forecasting applications.
• Familiarity with integration techniques and data flow management between financial systems.
• Ability to analyze system logs and performance metrics to identify root causes of issues.
• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

Additional Information

• The candidate should have minimum 5 years of experience in Tagetik Planning Budgeting and Forecasting.
• This position is based at our Manila office.
• Minimum 5 year(s) of experience is required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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