App Scheduler (Clinical Research)

IQVIA; Taguig; On-site; PHP 360,000 - 540,000; Full time

Job summary

IQVIA is seeking an administrative professional to support clinical visits by managing requests, offers, and clinician assignments via the HCP Network App. You will coordinate with field-based and remote staff, verify credentials, and respond to study teams to ensure accurate visit allocations.

The role requires strong MS Office and CRM skills, attention to detail, and flexibility to work a fixed-term contract and various shifts. Global collaboration is essential.

Qualifications

• Bachelor’s degree in Life Sciences or equivalent experience in a medical or admin setting.
• Strong administrative and organizational skills with attention to detail.
• Basic understanding of clinical trials and medical terminology.
• Proficiency in MS Office; CRM experience (Salesforce).
• Excellent interpersonal and communication skills for global teams.
• Able to work on a fixed-term contract.
• Able to work on any shift schedule.

Responsibilities

• Review work requests and change orders in HCP Network App and issue offers to clinicians.
• Monitor responses and assign qualified employees to visits.
• Verify qualifications, keep credentials current, and alert on expirations.
• Respond to clinical study teams' inquiries about visit assignments.
• Support HCPs with CRM assistance and initial training on HCP Network App.
• Track visit completion and CRM usage by staff.
• Perform other administrative tasks as required.

Skills

MS Office

CRM systems

Administrative skills

Attention to detail

Communication skills

Clinical trials knowledge

Team collaboration

Education

Bachelor’s degree in Life Sciences

Tools

Salesforce

HCP Network App

Job description

Job Responsibilities

• Review work requests and change orders in our internal scheduling platform (HCP Network App) and create/distribute work offers to appropriate field-based and remote clinicians.
• Monitor responses to work offers and assign qualified employees to visits.
• Verify required qualifications, ensure credentials are current, and alert staff of upcoming expirations.
• Respond to inquiries from clinical study teams regarding visit assignments.
• Provide support to HCPs as needed, including CRM assistance, initial training on the HCP Network App, and guidance to ensure successful visit completion.
• Track visit completion and monitor CRM utilization by assigned employees.
• Perform other administrative tasks as required.

Job Requirements

• Bachelor’s degree in Life Sciences or equivalent education, or relevant experience in a medical or administrative setting within a medical-related field.
• Strong administrative and organizational skills with attention to detail.
• Basic understanding of clinical trials and medical terminology.
• Strong proficiency in MS Office (Excel, Outlook, Word); experience with CRM systems (e.g., Salesforce).
• Excellent interpersonal and communication skills to work effectively with global teams and field-based staff.
• Amenable to work on a fixed term contract.
• Amenable to work on any shift schedule.