App & Insurance Support Specialist — Zendesk Expert

Hcreates Information Technology; Pasig; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Performance Bonus

HMO

Vacation Leave

Solo Parent Leave

Job summary

Hcreates Information Technology in Pasig is hiring an On-site Customer Service Representative for Seel AI App Support. You will handle Zendesk inquiries via chat and email, resolve insurance and app-related issues, and maintain SLA-driven response times.

Bring 1–3 years of experience, a high school diploma, and excellent English communication. You will work shifting schedules, with training 9:00AM–6:00PM, and contribute to a collaborative support team.

Qualifications

• Must have strong written and verbal English communication.
• Experience handling customer inquiries via Zendesk or similar ticketing tools.
• Ability to manage multiple tasks and maintain SLA standards.

Responsibilities

• Respond to customer inquiries via Zendesk, chat, and email.
• Provide accurate resolutions and updates to customers.
• Review conversations to identify required actions and document interactions.

Skills

Zendesk

English communication

Problem solving

Organizational skills

Multitasking

Team player

Interpersonal skills

Education

High School Diploma

Tools

Zendesk

Job description

Hcreates Information Technology in Pasig is hiring an On-site Customer Service Representative for Seel AI App Support. You will handle Zendesk inquiries via chat and email, resolve insurance and app-related issues, and maintain SLA-driven response times.

Bring 1–3 years of experience, a high school diploma, and excellent English communication. You will work shifting schedules, with training 9:00AM–6:00PM, and contribute to a collaborative support team.