[Onsite] Customer Service Representative - Seel AI App Support

Hcreates Information Technology; Pasig; On-site; PHP 279,000 - 424,080; Full time

Benefits offered by this job

Performance Bonus

HMO

Vacation Leave

Solo Parent Leave

Job summary

Hcreates Information Technology in Pasig is hiring an On-site Customer Service Representative for Seel AI App Support. You will handle Zendesk inquiries via chat and email, resolve insurance and app-related issues, and maintain SLA-driven response times.

Bring 1–3 years of experience, a high school diploma, and excellent English communication. You will work shifting schedules, with training 9:00AM–6:00PM, and contribute to a collaborative support team.

Qualifications

• Must have strong written and verbal English communication.
• Experience handling customer inquiries via Zendesk or similar ticketing tools.
• Ability to manage multiple tasks and maintain SLA standards.

Responsibilities

• Respond to customer inquiries via Zendesk, chat, and email.
• Provide accurate resolutions and updates to customers.
• Review conversations to identify required actions and document interactions.

Skills

Zendesk

English communication

Problem solving

Organizational skills

Multitasking

Team player

Interpersonal skills

Education

High School Diploma

Tools

Zendesk

Job description

[Onsite] Customer Service Representative - Seel AI App Support

Hcreates Information Technology

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

Solo Parent Leave, Special Leave for Women, Vacation Leave

Job Summary

The Customer Service Representative is responsible for

delivering exceptional customer support through Zendesk by handling customer

Seel insurance-related issues, and app support. The role requires excellent

communication skills, strong attention to detail, and the ability to meet

strict service level agreements (SLAs) while ensuring accurate and timely

resolution of customer concerns.

Key Responsibilities

Customer Support

• Respond to customer inquiries via Zendesk, chat, and email
• in a professional, empathetic, and solution-oriented manner.
• Review customer conversations and accurately identify
• concerns and required actions.
• Provide timely updates and resolutions while maintaining a
• positive customer experience.
• Document all customer interactions and case details
• accurately within Zendesk.

Return Assistance

• Review and validate customer return requests, order details,
• and item information.
• Locate and access merchant return portals when necessary.
• Submit return requests on behalf of customers according to
• Collect and verify return shipping labels, QR codes, return
• instructions, and return addresses.
• Accurately update ticket records and resolve completed
• Document failed return attempts and apply appropriate tags
• and notes according to established procedures.
• Contact merchants regarding order status inquiries, delayed
• shipments, cancellations, refunds, and other customer concerns.
• Monitor merchant responses and provide customers with timely
• updates.
• Escalate unresolved issues when necessary.

Seel Insurance and App Support

• Assist customers with package protection claims, lost,
• Guide customers through Seel App features, including order
• tracking, returns, claims reporting, email connection, and Seel Cash
• withdrawals.
• Coordinate with Seel Support when additional assistance is
• required.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service, chat support, or email support
• experience preferred.
• Experience using Zendesk or similar ticket management
• systems is an advantage.
• Excellent written and verbal English communication skills.
• Strong problem-solving, organizational, and multitasking
• abilities.
• Ability to work independently while maintaining quality and
• productivity standards.

TheOrientSquare,OrtigasCenter,PasigCity

Schedule:Shifting, adjusted according to business needs

Training:9:00AM-6:00PM(adjustable)

Customer Service Problem Solving Team Player Strong Work Ethic Account Management English Language Organizational Skills People Skills Interpersonal Skills Shopify