Apigee Tech Support Engineer - Incident & API Mastery

Accenture; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Accenture Philippines is seeking a Technology Support Engineer to resolve incidents and problems across multiple business components, implement RFCs, and update knowledge bases to improve troubleshooting.

Based in Manila, you will collaborate with vendors, service management teams, and cross-functional groups, act as SME for Apigee, and mentor colleagues while ensuring stable operations.

Qualifications

• Minimum 3 years of experience with Apigee.
• Expert in API management and gateway technologies.
• Experience troubleshooting and resolving complex integration issues.

Responsibilities

• Resolve incidents and problems across multiple systems to maintain stability.
• Collaborate with vendors and service management teams for issue resolution.
• Mentor and support team members to enhance technical capabilities.
• Coordinate with cross-functional teams to ensure timely resolution.
• Engage with teams to participate in key decisions.
• Provide solutions for immediate and across-team needs.
• Monitor system performance and identify risks early.

Skills

Apigee

Boomi AtomSphere

API management

Logs analysis

Cloud platforms

Job description

Accenture Philippines is seeking a Technology Support Engineer to resolve incidents and problems across multiple business components, implement RFCs, and update knowledge bases to improve troubleshooting.

Based in Manila, you will collaborate with vendors, service management teams, and cross-functional groups, act as SME for Apigee, and mentor colleagues while ensuring stable operations.