Technology Support Engineer: Incident Resolution & Change

Accenture; Hinoba-an; On-site; PHP 360,000 - 600,000; Full time

Job summary

Accenture in the Philippines is seeking a Technology Support Engineer to address incidents and problems across multiple business system components to maintain operational stability.

This role involves creating and implementing RFCs, updating knowledge base articles, and collaborating with vendors and internal teams to analyze and resolve issues, ensuring continuous business continuity and clear communication.

Qualifications

• Must have at least 2 years of experience in Workplace Technology Solutions.
• Experience in incident/problem management and RFC implementation.
• Strong documentation and knowledge-base update skills.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and identifying potential areas for improvement.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Skills

Workplace Technology Solutions

Education

15 years full time education

Job description

Accenture in the Philippines is seeking a Technology Support Engineer to address incidents and problems across multiple business system components to maintain operational stability.

This role involves creating and implementing RFCs, updating knowledge base articles, and collaborating with vendors and internal teams to analyze and resolve issues, ensuring continuous business continuity and clear communication.