Apigee Technology Support Engineer

Accenture; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Accenture Philippines is seeking a Technology Support Engineer to resolve incidents and problems across multiple business components, implement RFCs, and update knowledge bases to improve troubleshooting.

Based in Manila, you will collaborate with vendors, service management teams, and cross-functional groups, act as SME for Apigee, and mentor colleagues while ensuring stable operations.

Qualifications

• Minimum 3 years of experience with Apigee.
• Expert in API management and gateway technologies.
• Experience troubleshooting and resolving complex integration issues.

Responsibilities

• Resolve incidents and problems across multiple systems to maintain stability.
• Collaborate with vendors and service management teams for issue resolution.
• Mentor and support team members to enhance technical capabilities.
• Coordinate with cross-functional teams to ensure timely resolution.
• Engage with teams to participate in key decisions.
• Provide solutions for immediate and across-team needs.
• Monitor system performance and identify risks early.

Skills

Apigee

Boomi AtomSphere

API management

Logs analysis

Cloud platforms

Job description

Job Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Job Qualifications

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests and updating documentation to enhance troubleshooting processes. Collaboration with vendors and service management teams is a key part of the daily activities to analyze and resolve issues efficiently, ensuring minimal disruption to business functions.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure timely resolution of technical issues.
• Mentor and support team members to enhance their technical capabilities and performance.
• Monitor system performance and proactively identify potential risks or areas for improvement.

Professional & Technical Skills

• Required Skill: Expert proficiency in Apigee.
• Additional Good To Have Skills: Experience with Boomi Atomsphere Integration.
• Strong knowledge of API management and gateway technologies.
• Experience in troubleshooting and resolving complex integration issues.
• Familiarity with cloud-based platforms and service-oriented architecture.
• Ability to analyze logs and system metrics to diagnose problems effectively.

Additional Information

• The candidate should have minimum 3 years of experience in Apigee.
• This position is based at our Manila office.

Minimum 3 year(s) of experience is required