Technology Support Engineer

Accenture in the Philippines; Mandaluyong; On-site; PHP 500,000 - 900,000; Full time

Job summary

Accenture in the Philippines seeks a Technology Support Engineer to resolve incidents across multiple business system components and maintain operational stability. You will create RFCs and update troubleshooting documentation while collaborating with vendors and service management for issue resolution.

The role requires expert Apigee skills, API management experience, and strong troubleshooting abilities, with a focus on cloud platforms and cross-functional teamwork at the Manila office.

Qualifications

• Minimum 3 years of experience in Apigee.
• Strong API management and gateway knowledge.
• Experience troubleshooting complex integrations.
• Familiar with cloud-based platforms and SOA.
• Ability to analyze logs and metrics for diagnostics.

Responsibilities

• Resolve incidents and problems across multiple system components to ensure stability.
• Create and implement RFCs and update knowledge base articles.
• Collaborate with vendors and service management for issue analysis and resolution.
• Monitor performance and proactively identify risks and improvements.
• Mentor team members to enhance technical capabilities and performance.

Skills

Apigee expert

API management

Troubleshooting

Cloud platforms

Vendor collaboration

Tools

Boomi Atomsphere

Job description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests and updating documentation to enhance troubleshooting processes. Collaboration with vendors and service management teams is a key part of the daily activities to analyze and resolve issues efficiently, ensuring minimal disruption to business functions.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure timely resolution of technical issues.
• Mentor and support team members to enhance their technical capabilities and performance.
• Monitor system performance and proactively identify potential risks or areas for improvement.

Professional & Technical Skills

• Required Skill: Expert proficiency in Apigee.
• Additional Good To Have Skills: Experience with Boomi Atomsphere Integration.
• Strong knowledge of API management and gateway technologies.
• Experience in troubleshooting and resolving complex integration issues.
• Familiarity with cloud-based platforms and service-oriented architecture.
• Ability to analyze logs and system metrics to diagnose problems effectively.

Additional Information

• The candidate should have minimum 3 years of experience in Apigee.
• This position is based at our Manila office. Minimum 3 year(s) of experience is required