APAC Service Partner Manager – Global Payroll Ops

Cloudpay; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive Salary

Vacation allowance

Calm app

Sick Leave

EAP

Group Life Insurance

HMO

Employee Referral Program

De Minimis Benefit

WFH Allowance

Mid-Year Bonus

13th Month Pay

Regularization Bonus

1st Year Anniversary Bonus

Bereavement Leave

Paid Volunteering days

Study Leave

Marriage Leave

Job summary

CloudPay in Manila is seeking a Service Partner Manager to lead the performance and collaboration of in-country payroll providers, ensuring service meets global standards for multinational clients. You will report to the Manager, Service Partners Management and work with regional Payroll Directors and Customer Account Managers.

The role emphasizes relationship-building, operational excellence, and cross-functional teamwork in a hybrid setup, with a commitment to an inclusive culture and career

Qualifications

• Proven service partner management experience, including handling negotiations and escalations professionally.
• Strong communication skills.
• A track record of driving and delivering measurable operational improvements across processes or partner networks.
• Demonstrated commercial awareness and experience managing responsibilities that contribute to business success.
• Payroll knowledge nice to have.

Responsibilities

• Contributing to the successful execution of the global Service Partner strategy across assigned region.
• Nurturing and expanding strong, collaborative relationships with in-country Service Partners.
• Overseeing the day-to-day delivery of payroll services, ensuring quality and timeliness.
• Working closely with regional payroll teams to manage escalations and resolve issues swiftly and effectively.
• Championing payroll best practices and driving consistency in service standards with our Service Partners.
• Leading or supporting regular service reviews and identifying opportunities for continuous improvement.

Skills

Service partner management

Communication skills

Commercial awareness

Payroll knowledge

Job description

CloudPay in Manila is seeking a Service Partner Manager to lead the performance and collaboration of in-country payroll providers, ensuring service meets global standards for multinational clients. You will report to the Manager, Service Partners Management and work with regional Payroll Directors and Customer Account Managers.

The role emphasizes relationship-building, operational excellence, and cross-functional teamwork in a hybrid setup, with a commitment to an inclusive culture and career