APAC Service Partner Lead - Global Payroll Operations

CloudPay Inc.; Manila; Hybrid; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive Salary

13th Month Pay

Mid-Year Bonus

WFH Allowance

HMO

Sick Leave

EAP

Group Life Insurance

De Minimis Benefit

Bereavement Leave

Volunteer days

Study Leave

Marriage Leave

Job summary

CloudPay Inc. in Manila, Philippines is seeking a Service Partner Manager to drive the performance of in-country payroll partners within the APAC region.

You will collaborate with regional payroll directors and customer managers to ensure timely, accurate payroll delivery and continuous improvement. The role emphasizes relationship management, negotiation, issue resolution, and cross-functional teamwork across global teams.

Qualifications

• Proven service partner management experience with negotiations and escalations.
• Strong communication skills across regions and functions.
• Track record of delivering measurable operational improvements.

Responsibilities

• Contribute to global SP strategy across the APAC region.
• Nurture relationships with in-country Service Partners.
• Oversee day-to-day payroll service delivery for quality and timeliness.
• Collaborate with regional payroll teams to manage escalations.
• Champion payroll best practices and drive consistency.
• Lead or support regular service reviews and improvements.

Skills

Service Partner Management

Negotiation

Communication Skills

Escalation Handling

Cross-functional Collaboration

Job description

CloudPay Inc. in Manila, Philippines is seeking a Service Partner Manager to drive the performance of in-country payroll partners within the APAC region.

You will collaborate with regional payroll directors and customer managers to ensure timely, accurate payroll delivery and continuous improvement. The role emphasizes relationship management, negotiation, issue resolution, and cross-functional teamwork across global teams.