APAC Service Partner Manager - Global Payroll Operations

CloudPay Asia; Manila; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive Salary

Vacation allowance

Calm app

Sick Leave

EAP

Group Life Insurance

HMO

Employee Referral Program

De Minimis Benefit

WFH Allowance

Mid-Year Bonus

13th Month Pay

Regularization Bonus

Bereavement Leave

Paid Volunteering days

Study Leave

Marriage Leave

Job summary

CloudPay Asia is seeking a Service Partner Manager to join the global Payroll Operations team. You will work with regional Payroll Directors and Customer Account Managers to ensure in-country payroll providers deliver top-tier service that aligns with CloudPay’s standards for international clients.

The role emphasizes relationship-building, cross-functional collaboration, and operational excellence within an inclusive, diverse workplace.

Qualifications

• Proven service partner management experience, including handling negotiations and escalations professionally.
• Strong communication skills.
• A track record of driving and delivering measurable operational improvements across processes or partner networks.
• Demonstrated commercial awareness and experience managing responsibilities that contribute to business success.
• Payroll knowledge nice to have.

Responsibilities

• Contributing to the successful execution of the global Service Partner strategy across assigned region.
• Nurturing and expanding strong, collaborative relationships with in-country Service Partners.
• Overseeing the day-to-day delivery of payroll services, ensuring quality and timeliness.
• Working closely with regional payroll teams to manage escalations and resolve issues swiftly and effectively.
• Championing payroll best practices and driving consistency in service standards with our Service Partners.
• Leading or supporting regular service reviews and identifying opportunities for continuous improvement.

Job description

CloudPay Asia is seeking a Service Partner Manager to join the global Payroll Operations team. You will work with regional Payroll Directors and Customer Account Managers to ensure in-country payroll providers deliver top-tier service that aligns with CloudPay’s standards for international clients.

The role emphasizes relationship-building, cross-functional collaboration, and operational excellence within an inclusive, diverse workplace.