Service Partner Manager, APAC

Hammerjack Pty Ltd; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

WFH Allowance

Mid-Year Bonus

13th Month Pay

Bereavement Leave

Paid Volunteering days

Study Leave

Marriage Leave

EAP

Group Life Insurance

Job summary

CloudPay is seeking a Service Partner Manager to oversee in-country payroll providers and ensure they deliver exceptional service for global clients. You will collaborate with regional Payroll Directors and the Readiness & Transformation team to drive performance and excellence.

You will thrive in a cross-functional, international environment, champion operational excellence, and help shape CloudPay's inclusive culture that values diverse perspectives.

Qualifications

• Proven service partner management experience, including handling negotiations and escalations professionally.
• Strong communication skills in a business context.
• Track record of driving measurable operational improvements across processes or partner networks.
• Commercial awareness and understanding of business impact.

Responsibilities

• Contribute to the global Service Partner strategy across the assigned region.
• Nurture and expand relationships with in-country Service Partners.
• Oversee day-to-day payroll service delivery, ensuring quality and timeliness.
• Collaborate with regional payroll teams to manage escalations and resolve issues swiftly.
• Champion payroll best practices and drive consistency in service standards with partners.
• Lead or support regular service reviews and identify continuous improvement opportunities.

Skills

Strong communication

Partner management

Escalation handling

Commercial awareness

Cross-functional collaboration

Job description

About This Job Opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What Makes This Role Exciting

CloudPay is looking for a Service Partner Manager to join our global Payroll Operations team. Reporting to the Manager, Service Partners Management, you'll work closely with regional Payroll Directors, Customer Account Managers, and our Payroll Readiness & Transformation team. In this key role, you'll be responsible for the performance and collaboration of our in-country payroll providers, ensuring they deliver exceptional service that meets CloudPay's world-class standards for our global clients. We're looking for a relationship-driven professional who thrives in a cross-functional, international environment and is passionate about operational excellence.

At CloudPay, we're committed to building an inclusive culture that values diverse perspectives and experiences. We encourage applicants from all backgrounds to apply and help us shape the future of global payroll.

Main Responsibilities

• Contributing to the successful execution of the global Service Partner strategy across assigned region
• Nurturing and expanding strong, collaborative relationships with in-country Service Partners
• Overseeing the day-to-day delivery of payroll services, ensuring quality and timeliness
• Working closely with regional payroll teams to manage escalations and resolve issues swiftly and effectively
• Championing payroll best practices and driving consistency in service standards with our Service Partners
• Leading or supporting regular service reviews and identifying opportunities for continuous improvement

Experience Needed For This Role

• Proven service partner management experience, including handling negotiations and escalations professionally
• Strong communication skills
• A track record of driving and delivering measurable operational improvements across processes or partner networks
• Demonstrated commercial awareness and experience managing responsibilities that contribute to business success
• Payroll knowledge nice to have

About You And Our Core Values

• Taking ownership, working with integrity and respect
• Being a team player is key to our culture
• Solution and customer focused
• Great initiative with the goal for excellence in achieving results
• Dedicated to developing and always looking for continuous improvements
• Be creative, be committed, be engaged and enjoy what you do

Philippines Package And Benefits

• Competitive Salary
• Competitive vacation allowance
• Calm app
• Sick Leave
• EAP
• Group Life Insurance, HMO
• Employee Referral Program
• De Minimis Benefit
• WFH Allowance
• Mid-Year Bonus
• 13th Month Pay
• Regularization Bonus, 1st Year Anniversary Bonus
• Bereavement Leave
• Paid Volunteering days
• Study Leave
• Marriage Leave

CloudPay is committed to being an equal opportunities employer.

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.