APAC IT Support Specialist - Global Team, Early Hours

Smartly.io; Philippines; Remoto; PHP 2.650.000 - 4.164.000; Tempo pieno

Descrizione del lavoro

Smartly is seeking a proactive IT Support Specialist to join our Global IT team and strengthen technical support across the APAC region. You’ll provide hands-on and remote help for macOS and Windows, manage tickets, and support onboarding, all while collaborating with a globally distributed team.

You’ll work early APAC hours to support Australia and Southeast Asia, coordinating with regional offices and leadership, and contributing to improved IT processes and knowledge sharing across the

Competenze

• 3+ years of IT support, service desk, or IT operations experience.
• Strong hands-on troubleshooting with macOS and Windows in a corporate environment.
• Experience with Google Workspace or Microsoft 365 administration.
• Experience using IT ticketing systems and handling multiple priorities.

Mansioni

• Provide regional IT support across APAC, with emphasis on early hours in Australia and SE Asia.
• Diagnose and resolve issues across macOS, Windows, mobile devices, hardware, software, networking, and apps.
• Own IT tickets from initial triage to resolution with clear documentation and timely communication.
• Coordinate device provisioning, account creation, access management, and equipment returns for onboarding/offboarding.
• Assist with Google Workspace, identity and access management, and endpoint management.
• Support regional offices and leadership with professional IT assistance.
• Collaborate with IT peers across APAC, EMEA, and the Americas for escalations and handovers.
• Maintain documentation, update knowledge base, and suggest process improvements.
• Take initiative to investigate issues and escalate complex cases when needed.

Conoscenze

MacOS/Windows troubleshooting

Identity & Access Management

Google Workspace

IT ticketing systems

Networking fundamentals

Strumenti

Jamf

Kandji

Intune

Workspace ONE

Descrizione del lavoro

Smartly is seeking a proactive IT Support Specialist to join our Global IT team and strengthen technical support across the APAC region. You’ll provide hands-on and remote help for macOS and Windows, manage tickets, and support onboarding, all while collaborating with a globally distributed team.

You’ll work early APAC hours to support Australia and Southeast Asia, coordinating with regional offices and leadership, and contributing to improved IT processes and knowledge sharing across the