APAC Payroll & HR Operations Lead

CH01 CHE Fresenius Medical Care (Schweiz) AG; Philippines; Remote; PHP 900,000 - 1,500,000; Full time

Job summary

Fresenius Medical Care APAC seeks a Payroll & HR Operations Manager to lead day-to-day payroll delivery, HR administration, and employee data management across multiple countries. You will partner with HR, Finance and stakeholders to ensure compliant, timely service and a positive employee experience.

The role requires 7+ years in Payroll/HR Operations, 3+ years of people management, a bachelor’s degree in a related field, and Hands-on experience with HRIS/Workday.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• 7+ years of experience in Payroll, HR Operations, Shared Services, or HR Administration.
• 3+ years of people management experience, preferably supporting multiple countries.
• Strong understanding of payroll processes, employee lifecycle administration, and HR operations.
• Working knowledge of employment legislation, payroll compliance, and HR controls.
• Experience managing vendor relationships and service delivery performance.
• Experience with HRIS and payroll systems; Workday experience preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent stakeholder management and communication skills.
• Fluent in English, both written and spoken.

Responsibilities

• Payroll & HR Operations Manage the delivery of Payroll and HR Operations services across multiple APAC countries.
• Ensure accurate and timely payroll processing in compliance with local legislation and company policies.
• Oversee employee lifecycle transactions, including onboarding, transfers, promotions, employee data changes, and offboarding.
• Manage employee records and HR data to ensure accuracy, integrity, and confidentiality.
• Support benefits administration and coordinate with external vendors as required.
• Ensure operational KPIs and service level agreements are met.
• Service Delivery & Continuous Improvement Identify and implement process improvements to enhance efficiency, service quality, and employee experience.
• Maintain and update standard operating procedures and process documentation.
• Support HR system enhancements, testing, and implementation activities.
• Resolve complex payroll and HR operations issues escalated by employees, managers, and stakeholders.
• Compliance & Risk Management Ensure compliance with payroll regulations, employment legislation, tax requirements, and internal policies.
• Maintain effective operational controls and support internal and external audits.
• Monitor and mitigate operational risks while ensuring adherence to established procedures.
• Stakeholder & Vendor Management Build strong working relationships with HR, Finance, Legal, and business leaders.
• Manage relationships with payroll providers, benefits vendors, and other third-party service providers.
• Support regional HR initiatives, projects, and organizational changes as required.
• People Leadership Lead, coach, and develop Payroll and HR Operations team members.
• Manage team performance, workload allocation, and employee development plans.
• Foster a culture of collaboration, accountability, customer service, and continuous improvement.

Skills

Stakeholder management

Communication skills

Analytical thinking

Organizational skills

Education

Bachelor's degree in HR / business related field

Tools

Workday

HRIS

Job description

Fresenius Medical Care APAC seeks a Payroll & HR Operations Manager to lead day-to-day payroll delivery, HR administration, and employee data management across multiple countries. You will partner with HR, Finance and stakeholders to ensure compliant, timely service and a positive employee experience.

The role requires 7+ years in Payroll/HR Operations, 3+ years of people management, a bachelor’s degree in a related field, and Hands-on experience with HRIS/Workday.