Global HR Service Delivery Lead

Our Clients; Pasig; On-site; PHP 1,400,000 - 2,200,000; Full time

Job summary

Our Clients is seeking an HR Service Delivery Manager to lead centralized HR services, overseeing a multidisciplinary team across HR operations, employee experience, HR tech, and benefits. You will ensure high-quality service, policy compliance, and efficient processes in a global, shared services setup.

You will collaborate with international HR stakeholders to align priorities, improve delivery, and optimize the employee experience, while building strong governance and continuous improvement

Qualifications

• Bachelor's degree in HR, Business, or related field.
• 10+ years of progressive HR experience, preferably in operations or shared services.
• 5+ years of people leadership or management experience.

Responsibilities

• Oversee day-to-day HR service delivery across multiple functions.
• Establish workflows, service standards, escalation procedures, and controls.
• Manage workload distribution, capacity, priorities, and resources.
• Coordinate HR activities across the employee lifecycle.
• Monitor service performance and address operational risks.
• Lead, coach, and develop HR team members.

Skills

Leadership

Stakeholder management

HR operations

Analytical skills

Communication

Education

Bachelor's degree in HR/Business

Tools

MS Office

HR systems

Job description

Our Clients is seeking an HR Service Delivery Manager to lead centralized HR services, overseeing a multidisciplinary team across HR operations, employee experience, HR tech, and benefits. You will ensure high-quality service, policy compliance, and efficient processes in a global, shared services setup.

You will collaborate with international HR stakeholders to align priorities, improve delivery, and optimize the employee experience, while building strong governance and continuous improvement