APAC HR Process Lead — Job Changes & Escalations

Medtronic; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Flexible Benefits Package

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is hiring for a Regional Process Expert to manage Job Change processes across APAC, balancing operational delivery with process leadership and continuous improvement. You will act as the primary SME for complex cases, ensure policy adherence, and support service delivery with leadership guidance.

The role combines operational case management with governance, stakeholder engagement, and team development, with a focus on process standardization and escalation support.

Qualifications

• High School Diploma and 8+ years OR Associate's Degree and 6+ years OR Bachelor's Degree and 4+ years of experience in HR operations, shared services, employee lifecycle administration, or related HR service delivery functions.
• Experience managing complex HR transactions, employee inquiries, and case management activities.
• Experience serving as a subject matter expert for HR processes, policies, and systems.
• Experience analyzing operational issues, resolving escalations, and implementing process improvements.
• Experience using case management, workflow, or HRIS platforms.

Responsibilities

• Process Job Change transactions and employee inquiries while meeting service level, quality, productivity, and compliance requirements.
• Serve as the regional subject matter expert for Job Change processes, policies, systems, and transaction management.
• Investigate and resolve complex operational escalations, process issues, and system-related inquiries.
• Coordinate daily operational activities, including workload balancing, queue management, backlog monitoring, and work prioritization.
• Coach and support team members on process execution, quality standards, policies, and systems.
• Drive process standardization, continuous improvement initiatives, knowledge management, and documentation updates.
• Monitor operational metrics, analyze trends, identify risks, and provide recommendations to leadership.
• Partner with Human Resources Business Partners, Centers of Excellence, Tier 2 teams, and other stakeholders on process enhancements, projects, testing activities, and service delivery initiatives.

Skills

HR operations

Case management

Process improvement

Stakeholder collaboration

Policy knowledge

Education

Bachelor's degree in HR or related field

Associate's degree in related field

High School Diploma or equivalent

Tools

ServiceNow

Workday

Job description

Medtronic is hiring for a Regional Process Expert to manage Job Change processes across APAC, balancing operational delivery with process leadership and continuous improvement. You will act as the primary SME for complex cases, ensure policy adherence, and support service delivery with leadership guidance.

The role combines operational case management with governance, stakeholder engagement, and team development, with a focus on process standardization and escalation support.