Sr. Manager, Regional Payroll & HR Operations, APAC

CH01 CHE Fresenius Medical Care (Schweiz) AG; Taguig; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

CH01 CHE Fresenius Medical Care (Schweiz) AG is seeking a Regional Payroll/HR Sr. Operations Manager to oversee HR and payroll operations across APAC. You will set priorities for the payroll team and ensure service levels for FMC employees.

The role emphasizes continuous improvement and operational excellence, delivering core HR processes efficiently, compliantly, and with a great employee experience. You will lead staff and manage vendor relationships while developing SOPs and audits.

Qualifications

• Experience leading payroll/HR operations across multiple regions.
• Ability to drive process improvements and SOP development.
• Strong collaboration with Finance and HR partners.

Responsibilities

• Oversee HR and payroll processing across APAC, ensuring service levels.
• Set priorities for the payroll team and manage vendor relationships.
• Develop, document, and enforce internal controls and SOPs.
• Coordinate with internal and external auditors and respond to audits.
• Lead staff, manage absences, and drive continuous improvement initiatives.

Skills

Payroll processing

HR operations

Leadership

Process improvement

Audits

Job description

The Regional Payroll/HR Sr. Operations Manager will be responsible for the successful execution of HR and Payroll Operational processes and activities across APAC. Responsible for setting priorities for the payroll team and to ensure that all established service levels are maintained for FMC employees. Collaborate with business partners, Finance and internal HR colleagues to continually improve the operations and efficiency of the department. Create a culture of continuous improvement and operational excellence, ensuring that core HR processes are delivered efficiently, consistently and compliantly - ensuring excellent value for money and a great employee experience.

Tasks

Tasks* 1) Main tasks: Strategic Duties Build and maintain relationships with local business leadership and support functions to ensure collaboration between teams for maximum efficiency Work collaboratively and in partnership with other managers and leadership teams, to ensure that the transactional services are delivered in a connected way to give a seamless service to all customers Ensure appropriate backup coverage by reacting to planned and unplanned absences. Assist in developing, maintaining, and coordinating emergency backup and evacuation plans to minimize any critical impact on production activities. Management of Third Parties provider relationships (i.e. banks, payroll vendor, T&A vendor) Maintain close collaboration and coordination with other Departments (Risk Prevention, Compensation, Finance, Labor Relations, etc.) in order to ensure good service and appropriate decision making. Participation in tasks or projects related to other areas of the Human Resources Area. Identify opportunities for improvement and efficiency within the HR Administration area General Duties Manage staff responsible for core HR and payroll processing activities required to prepare for and execute each payroll cycle. Ensure established deadlines are met to deliver accurate and timely payrolls. Work with Payroll Leadership team to establish operational goals and objectives, providing feedback on progress. Resolve payroll issues escalated by company business partners. Identify opportunities to improve customer service for all employees. This includes analyzing case management data, conducting periodic surveys, forming focus groups, analyzing processes, and benchmarking best practices. Maintain close interaction with key personnel in other areas of the organization. Participates in special projects as needed, including planning for acquisition activity. Develop, document, implement, and comply with all defined internal controls. Assist in responding to all internal and external audit reviews. Ensure that established policies and procedures are followed by the team members. Assists in defining Payroll’s Standard Operating Procedures (SOPs), including documenting, implementing, and enforcing those SOPs. Internal Controls/Audits Develop, document, implement, and comply with all defined internal controls. Liaise with internal and external auditors to ensure the function meets its statutory audit duties. Assist in responding to all internal and external audit reviews. Ensure HR Operations/Payroll processes comply with legislative and internal procedures. Procedural Documentation Ensure standard operating procedures (SOPs) fully developed and updated, as needed. Ensure each team member is appropriately trained and refreshed on recurring basis with any changes. Ensure established policies and procedures are followed by the HR Operations team members. Follow and comply with all relevant FME policies, HR Compliance guidelines, manuals and SOPs Leadership Manage and supervise the staff under your responsibility: organize working methods/conditions, give work instructions, manage time and absences, manage conflicts, provide guidance and propose sanctions. Ensuring that internal rules are disseminated and applied: policies, internal regulations, charters, code of ethics, discipline, health and safety, procedures and operating methods, company agreement, etc. Leading the team under your responsibility: taking part in recruitment, annual development interviews, professional interviews, leading working groups, proposing career and salary development, etc.