APAC Director of Strategic Client Service Delivery

Simcorp Philippines, Inc.; Taguig; Hybrid; PHP 2,500,000 - 5,000,000; Full time

Benefits offered by this job

HMO coverage

Group life insurance

Monthly allowances

13th month pay

Retirement pay

Training and courses

Team events

Hybrid work

Job summary

SimCorp Philippines, Inc. is seeking a Director to lead the Service Delivery Management for our SaaS clients across the APAC region. You will shape strategy, governance, and client satisfaction at the executive level.

This role requires 10+ years' experience with C-suite client relationships and SaaS delivery, with a hybrid work arrangement in Manila two days per week. You will collaborate with Commercial, Product Development and Global Support to drive value for financial services clients.

Qualifications

• 10+ years managing C-suite client relationships and leading enterprise-level service delivery teams in a post-implementation, managed services, or SaaS operational context.
• Experience with institutional financial services clients such as asset managers or central banks is preferred.
• Strong understanding of SLAs, KPIs, and contract management to optimize client outcomes.

Responsibilities

• Define and execute the Service Delivery Management strategy to align with global objectives.
• Lead APAC teams to deliver value and governance across client relationships.
• Oversee renewal conversations and collaborate with Commercial teams on upsell opportunities.

Skills

C-suite relationships

Service delivery leadership

SaaS knowledge

Contract management

Commercial acumen

Stakeholder management

Budgeting/Forecasting

Education

Bachelor's degree in a relevant field

Job description

SimCorp Philippines, Inc. is seeking a Director to lead the Service Delivery Management for our SaaS clients across the APAC region. You will shape strategy, governance, and client satisfaction at the executive level.

This role requires 10+ years' experience with C-suite client relationships and SaaS delivery, with a hybrid work arrangement in Manila two days per week. You will collaborate with Commercial, Product Development and Global Support to drive value for financial services clients.