Director, Service Delivery Management (APAC)

SimCorp; Manila; On-site; PHP 3,500,000 - 6,000,000; Full time

Benefits offered by this job

HMO coverage for employee and dependem

Group life insurance for the employee

Monthly allowances (rice, transport,  

Internet and well-being

13th month pay and annual performance

Retirement pay

Professional training and courses

Site events and charity projects

New office located in Bonifacio Global

Job summary

SimCorp Manila seeks a Director to lead the Service Delivery Management function for its SaaS clients across APAC. You will shape strategic direction, drive operational excellence, and ensure client success in a fast-growing FinTech environment.

You will oversee global delivery, manage senior stakeholders, and lead diverse teams across regions, using automation and AI to enhance performance and time-to-value while aligning with SimCorp’s goals.

Qualifications

• 10+ years managing C-suite client relationships and leading enterprise service delivery teams.
• Experience leading diverse teams across regions and cultures, delivering innovative service models.
• Deep understanding of SLAs, KPIs, and contract management.
• Strong executive communication with senior stakeholders.
• Financial acumen with budgeting and forecasting.
• Collaboration across Product Development, Global Support, and Commercial groups.
• SaaS knowledge applied to enterprise service delivery and client success.
• Analytical, communication, and problem-solving skills.

Responsibilities

• Define and execute the Service Delivery Management strategy aligned with global objectives.
• Act as the main contact for service delivery, managing senior stakeholder expectations.
• Lead diverse teams across regions, mentor staff, and promote career development.
• Oversee end-to-end service delivery, monitor KPIs, and optimize processes.
• Implement innovative delivery practices and drive continuous improvement.
• Forecast and manage costs and revenue for the service delivery function.

Skills

C-suite relationships

Leadership

Service delivery

Stakeholder management

SaaS knowledge

Cross-functional collaboration

Job description

Who We Are

SimCorp is at the forefront of FinTech innovation, committed to helping our clients navigate the evolving world of investment management technology. We foster a people-centered environment that emphasizes continuous growth, collaboration, and client success. If you're passionate about making an impact and driving transformation in a fast-paced, forward-thinking company, SimCorp is the place for you. WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! In addition, we provide a good work-life balance and opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take. Visit our career pages to learn more about working at SimCorp.

Why This Role is Important

We’re seeking a Director to lead and evolve the Service Delivery Management function for our SaaS clients across the APAC region. As a key member of the Client Operations Leadership Team, you will shape and execute the strategic direction of service delivery, ensuring operational excellence, client satisfaction, and alignment with SimCorp’s global goals.

What You Will Be Responsible For

• Strategic Leadership: Define and execute the Service Delivery Management strategy to align with global business objectives. Articulate the team’s goals and guide execution in ways that support engagement, streamline operations, and benefit clients. Collaborate with Senior Leadership to define and refine delivery models and contribute to broader Client Operations strategy. Design and optimize workflows, processes, and governance models to ensure seamless execution and achievement of goals.
• Stakeholder and Relationship Management: Act as the main point of contact for all service delivery matters, managing expectations and ensuring alignment with client needs. Must be a strong communicator who is confident in client-facing situations and able to handle senior stakeholder interactions. Build and maintain strong relationships with key internal stakeholders, including Product Development, Consulting, and Commercial teams, to ensure effective service delivery. Work closely with the Commercial teams to align on client success planning and identify opportunities for business development.
• People Leadership Excellence: Lead diverse, effective teams across multiple regions, cultivating a culture of collaboration, clear communication, and continuous improvement to drive high-quality service delivery outcomes. Champion the development of team members by providing ongoing learning opportunities, promoting skill-building, and enabling career progression through mentorship and personalized development plans. Leverage cutting-edge technologies, including automation and artificial intelligence, to expand the team’s capabilities, streamline workflows, and enhance both individual and organizational performance.
• Operational Excellence: Translate strategic goals into measurable operational targets for Service Delivery Management teams. Oversee the end-to-end service delivery function, ensuring alignment with business objectives and client outcomes. Identify areas for process optimization and continuous improvement to enhance efficiency and performance. Develop and monitor KPIs and performance metrics to track service delivery and drive insights for continuous improvement.
• Innovation and Continuous Improvement: Implement innovative delivery practices and leverage technology to streamline operations, reduce manual processes, and improve time-to-value. Drive a culture of learning, versatility, and collaboration within the Service Delivery Management team to support high client satisfaction and operational effectiveness.
• Cost and Revenue Management: Oversee the financial performance of the service delivery function, ensuring alignment with budgetary targets and corporate objectives. Forecast and track client revenue, ensuring targets are consistently met. Identify opportunities for revenue growth through service adoption, usage, or new offerings. Manage costs effectively, ensuring that the Service Delivery function operates within budget while delivering value to clients and the business.

What We Value

• Experience: 10+ years of managing C-suite client relationships and leading enterprise-level service delivery teams.
• Leadership: Extensive experience in leading high-performing teams across complex regions and cultures, with a focus on delivering innovative service models.
• Expertise: Deep understanding of service delivery processes, including SLAs, KPIs, and contract management, with a focus on optimizing outcomes for clients.
• Communication & Client Engagement: Proven ability to operate as a senior, client-facing leader with strong executive communication skills. Must be able to influence, challenge, and align C‑suite stakeholders, manage complex conversations, and represent the service delivery function with credibility.
• Cost & Revenue Management: Extensive financial acumen, with experience managing budgets, forecasting, tracking revenue, and identifying cost‑saving opportunities.
• Collaboration: Extensive experience collaborating across global, cross‑functional teams, especially with Product Development, Global Support, and Commercial groups.
• SaaS Knowledge: In‑depth knowledge of the SaaS business model and how it applies to enterprise service delivery and client success.
• Skills: Solid analytical, communication, and problem‑solving skills with the ability to engage stakeholders at all levels.

Working Arrangement

• Flexible APAC working hours (with few hours of overlap with EMEA timings)
• Hybrid work arrangement - 2x/week

SimCorp Manila Benefits

• HMO coverage for employee and dependents
• Group life insurance for the employee
• Monthly allowances (rice, transportation, internet and well‑being)
• 13th month pay and annual performance bonus
• Retirement pay
• Professional training and courses
• Site events and charity projects
• New office located in Bonifacio Global City

BENEFITS: Attractive salary, bonus scheme, and pension are essential for any work agreement. However, in SimCorp, we believe we can offer more. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid workplace model.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law.

We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work.

We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients.

SimCorp Manila proudly announces that its Manila Delivery Center has been officially certified as a Great Place To Work for the second consecutive year – Apr25-Apr26. This certification underscores SimCorp's effort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.

We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.

#Li-Hybrid SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

Discover more about our culture, recruitment process, and commitment to promoting meaningful work

We are on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.