APAC Credit Control & Customer Service Lead

Personiv; Muntinlupa; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Personiv is seeking a Team Leader / Supervisor – Credit Control & Customer Service (APAC) to lead regional collections and customer service teams across APAC. You will drive timely receivables recovery, monitor AR aging, resolve escalations, and ensure adherence to service levels and credit policies.

The role requires coaching and developing staff across time zones, partnering with internal and external stakeholders, and delivering performance insights through KPIs.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 4–6+ years in Credit Control, AR, or CSR operations.
• 1–2+ years supervisory experience across multi-markets or APAC environments.
• Experience supporting APAC environments.
• Familiarity with ERP and CRM systems.
• Strong Excel and reporting skills.

Responsibilities

• Supervise daily Credit Control and CSR operations across APAC markets.
• Ensure timely collections follow-ups, dispute resolution, and account monitoring.
• Handle customer inquiries related to billing, payments, and service requests.
• Maintain SLA adherence, productivity and quality standards.
• Identify and implement process improvements for efficiency and CX.
• Monitor AR aging and support collection strategy execution.
• Review escalated disputes, payment issues, and customer concerns.
• Ensure compliance with credit policies and escalation procedures.
• Lead, coach, and develop team members across functions.
• Track KPIs and prepare operational reports and insights.
• Support audit activities and maintain documentation.

Skills

Leadership & Coaching

Customer & Stakeholder Management

Negotiation & Conflict Resolution

Analytical & Problem-Solving Skills

Communication Across Cultures

Operational Execution

Education

Bachelor’s degree in Accounting, Finance, Business, or related field

Tools

ERP platforms

CRM platforms

Excel

Reporting tools

Job description

Personiv is seeking a Team Leader / Supervisor – Credit Control & Customer Service (APAC) to lead regional collections and customer service teams across APAC. You will drive timely receivables recovery, monitor AR aging, resolve escalations, and ensure adherence to service levels and credit policies.

The role requires coaching and developing staff across time zones, partnering with internal and external stakeholders, and delivering performance insights through KPIs.