APAC Credit Control Team Lead: Collections & CX

eClerx; Muntinlupa; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

A financial services company is looking for a Team Leader / Supervisor – Credit Control & Customer Service (APAC) to oversee operations across APAC markets. You will lead teams ensuring timely collections and high-quality customer interactions while driving performance and compliance. The ideal candidate has a bachelor’s degree and over 4 years of experience in relevant operations, including leadership and ERP/CRM familiarity. Join and enhance customer experience across the region.

Qualifications

• 4–6+ years experience in Credit Control, AR, or Customer Service operations.
• 1–2+ years supervisory or leadership experience.
• Familiarity with ERP and CRM platforms.
• Strong Excel and reporting skills.

Responsibilities

• Supervise daily Credit Control and CSR operations across APAC markets.
• Ensure timely collections follow-ups, dispute resolution, and account monitoring.
• Oversee handling of customer inquiries related to billing, payments, and service requests.
• Track KPIs including aging metrics, resolution time, productivity, and customer satisfaction.

Skills

Leadership & Coaching

Customer & Stakeholder Management

Negotiation & Conflict Resolution

Analytical & Problem-Solving Skills

Communication Across Cultures

Operational Execution

Education

Bachelor’s degree in Accounting, Finance, Business, or related field

Tools

Excel

ERP platforms

CRM platforms

Job description

A financial services company is looking for a Team Leader / Supervisor – Credit Control & Customer Service (APAC) to oversee operations across APAC markets. You will lead teams ensuring timely collections and high-quality customer interactions while driving performance and compliance. The ideal candidate has a bachelor’s degree and over 4 years of experience in relevant operations, including leadership and ERP/CRM familiarity. Join and enhance customer experience across the region.