APAC Client Analytics & Service Lead

Msci-8; Makati; In loco; PHP 3.000.000 - 6.000.000; Tempo pieno

Descrizione del lavoro

MSCI is seeking an APAC Client Service Analytics Lead to oversee Analytics Client Service across Japan, Greater China and Manila. You will manage managers of Analytics Client Service Specialists and Analysts, driving client success, service delivery, and strategic execution in a complex regional footprint.

You will partner with Sales, Consultants, Product, Research and Global CS leadership to ensure scalable, high‑quality client experiences while fostering talent development and operational

Competenze

• 8+ years in financial services or analytics with leadership of managers.
• Deep knowledge of portfolio analytics and institutional investment workflows.
• Excellent English communication to senior management and clients.

Mansioni

• Serve as senior escalation point for APAC Analytics clients.
• Lead regional analytics teams in Japan, Greater China and Manila.
• Drive client retention, satisfaction and long-term engagement.
• Own regional service delivery and workflow optimization.
• Coordinate with Sales, Product, Research and Global CS teams.
• Lead servicing transformations like Gainsight adoption.

Conoscenze

Leadership

Mentoring

Analytics

Financial knowledge

Communication

Organization

Cross-cultural

Strumenti

BarraOne

BPM

RiskManager

Descrizione del lavoro

MSCI is seeking an APAC Client Service Analytics Lead to oversee Analytics Client Service across Japan, Greater China and Manila. You will manage managers of Analytics Client Service Specialists and Analysts, driving client success, service delivery, and strategic execution in a complex regional footprint.

You will partner with Sales, Consultants, Product, Research and Global CS leadership to ensure scalable, high‑quality client experiences while fostering talent development and operational