Client Service Analytics Lead APAC

MSCI Hong Kong Limited; Makati; On-site; PHP 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Transparent compensation

Flexible working arrangements

Learning opportunities

Diversity & inclusion

Job summary

MSCI Hong Kong Limited is seeking an APAC Analytics Client Service Lead to direct the Analytics Client Service organization across Japan, Greater China and Manila. You will lead managers of Analytics Client Service Specialists and Analysts and drive client success, service delivery, and strategic execution across the region.

You will partner with Sales, Consultants, Product Management, Research, and Global Client Service leadership to ensure exceptional outcomes for institutional investors and

Qualifications

• 10+ years in financial services, investment analytics, risk management, client service, or related fields.
• Proven experience managing managers and developing team leads.
• Deep knowledge of portfolio analytics, risk models, performance attribution, and institutional investment workflows.
• Strong analytical, quantitative, and problem-solving capabilities; solid understanding of finance topics.
• Ability to communicate complex concepts in English to senior management and clients.

Responsibilities

• Serve as the senior escalation point for Analytics clients across APAC; build trusted relationships.
• Drive client retention, satisfaction, and long-term engagement through proactive servicing.
• Lead and develop a high-performing management team for Analytics Client Service across three regions.
• Coach and develop team managers; succession planning and ongoing development.
• Own regional service delivery, onboarding, training, and client engagement.
• Drive operational excellence through capacity planning, workflow optimization, and metrics.

Skills

Leadership

Client service leadership

Analytics

Communication in English

Cross-cultural collaboration

Tools

BarraOne

BPM

RiskManager

Job description

Your Team Responsbilities

The APAC Client Service Analytics Lead is responsible for leading the Analytics Client Service organization across Japan, Greater China and Manila. This leadership role manages managers of Analytics Client Service Specialists and Analytics Client Service Analysts and is accountable for client success, service delivery, talent development, operational excellence, and strategic execution across the region.

Provide leadership for regional client servicing teams supporting institutional investors and wealth clients using MSCI Analytics solutions. Act as the senior client service leader for APAC and partner closely with Sales, Consultants, Product Management, Research, and Global Client Service leadership.

Your Key Responsibilities

Strategic Client Leadership

• Serve as the senior escalation point for Analytics clients across APAC, building trusted relationships with key stakeholders and ensuring successful outcomes throughout the client lifecycle.

• Drive client retention, satisfaction, and long-term engagement through proactive servicing strategies and effective issue resolution.

Regional Leadership and Talent Development

• Lead and develop a high-performing management team responsible for Analytics Client Service Specialists and Analytics Client Service Analysts across Japan, Greater China, and Manila.

• Build leadership capability through coaching, succession planning, talent assessment, and ongoing development of team managers.

• Foster a culture of accountability, collaboration, innovation, and continuous improvement across geographically dispersed teams.

Service Excellence and Operational Management

• Own regional service delivery performance, ensuring efficient execution of support, onboarding, training, and client engagement activities.

• Drive operational excellence through effective capacity planning, workflow optimization, escalation governance, service metrics, and resource allocation.

• Leverage data and reporting to identify trends, improve team effectiveness, and enhance client outcomes.

Risk Management and Decision Making

• Exercise sound judgment during high-impact client situations, balancing client needs, commercial objectives, operational constraints, and business risk.

• Provide leadership during critical escalations and business continuity events, ensuring appropriate stakeholder engagement and clear communication.

• Make timely decisions in ambiguous situations while knowing when broader regional or executive alignment is required.

Client Success and Relationship Management

• Establish a client-centric culture focused on delivering measurable client outcomes, adoption, and business value.

• Monitor client health, service trends, feedback, and risk indicators to identify opportunities for deeper engagement and early intervention.

• Ensure consistent and high-quality client experience across all APAC markets.

Commercial Partnership and Business Growth

• Partner closely with Sales, Coverage, and Consultant teams to support client retention, expansion opportunities, and revenue growth initiatives.

• Translate client insights into actionable recommendations that strengthen commercial relationships and improve service delivery.

• Represent the client perspective in strategic business discussions and contribute to regional growth objectives.

Cross-Functional Leadership and Influence

• Collaborate with Product, Research, Financial Engineering, Data Operations, and global Client Service teams to address client priorities and influence product and service enhancements.

• Drive alignment across regional teams, ensuring consistent execution of global initiatives and best practices.

• Navigate complex organizational dynamics to resolve challenges and accelerate decision-making.

Transformation and Change Leadership

• Lead servicing transformation initiatives, including Gainsight adoption, workflow modernization, and continuous improvement programs to improve scalability and client experience.

Your skills and experience that will help you excel

• 10+ years of experience in financial services, investment analytics, risk management, client service, or related fields.

• Proven experience managing managers, with a track record of developing team leads and holding them accountable for outcomes, not just activity

• Deep knowledge of portfolio analytics, risk models, performance attribution, and institutional investment workflows. Deep, credible product knowledge of MSCI's analytics applications (BarraOne, BPM, RiskManager).

• Strong analytic, quantitative, and problem-solving skills, with understanding of financial topics such as modern portfolio theory, market portfolio construction, optimization, CAPM, multi-factor risk models, financial derivatives' pricing models, market risk, liquidity risk, credit risk, and Value-at-Risk (VaR), and/or statistical topics such as probability theory, statistical inference, matrix theory, multivariate analysis, and time series analysis

• Ability to communicate complex concepts and methodologies clearly, in English, to senior management and clients, verbally and in writing

• Strong organizational skills with the ability to manage multiple markets and competing priorities under tight, short-term deadlines

• Ability to work effectively across diverse cultures on a global, distributed team

About MSCI

What we offer you

• Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

• Flexible working arrangements, advanced technology, and collaborative workspaces.

• A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

• A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

• Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

• Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

• We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, AsianSupport Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

MSCI Inc. is an equal opportunity employer. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email ••••@msci.com and indicate the specifics of the assistance needed. Please note, this e‑mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.