APAC Client Analytics & Service Lead

MSCI Inc; Makati; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Job summary

MSCI Inc. seeks an APAC Client Service Analytics Lead to head the Analytics Client Service organization across Japan, Greater China and Manila.

This leader manages managers of Specialists and Analysts to ensure client success, service delivery, and regional strategic execution. Responsible for talent development, operational excellence, and cross‑functional collaboration with Sales, Consultants, Product Management, Research, and Global Client Service leadership to drive retention and long-term

Qualifications

• 8+ years of experience in financial services, investment analytics, risk management, client service, or related fields.
• Proven experience managing managers and developing team leads.
• Deep knowledge of portfolio analytics, risk models, and investment workflows.

Responsibilities

• Lead Analytics Client Service across APAC (Japan, Greater China, Manila).
• Own regional service delivery, onboarding, training, and client engagement.
• Drive capacity planning, workflow optimization, and escalation governance.
• Monitor service metrics and client health; foster continuous improvement.

Skills

Leadership

Analytics

Client service

Stakeholder management

Financial services

Tools

Gainsight

BarraOne

RiskManager

Job description

MSCI Inc. seeks an APAC Client Service Analytics Lead to head the Analytics Client Service organization across Japan, Greater China and Manila.

This leader manages managers of Specialists and Analysts to ensure client success, service delivery, and regional strategic execution. Responsible for talent development, operational excellence, and cross‑functional collaboration with Sales, Consultants, Product Management, Research, and Global Client Service leadership to drive retention and long-term