AP Managed Services Director: AI-Driven Transformation

Visa; Pasay; Hybride; PHP 11 307 000 - 15 075 000; Plein temps

Résumé du poste

Visa in Asia Pacific seeks a Senior Director, Managed Services to lead regional service delivery, set strategy, and build scalable operating models across sites, products, and partners. You will drive AI-enabled transformation, governance, and client outcomes, influencing executives and senior leaders in a complex matrix.

The ideal candidate brings 15+ years in managed services, strong financial judgment, and a track record of delivering measurable value through digital servicing and workforce

Qualifications

• Bachelor's degree or equivalent; MBA preferred.
• 15+ years in managed services or related operations.
• Experience leading multi-site, geographically distributed teams.
• Proven strategy design and operating model leadership.
• Experience with AI-enabled servicing, automation, digital channels.
• Strong commercial and financial judgment with budgets and investments.
• Executive communication and stakeholder leadership.
• Willingness to travel.

Responsabilités

• Set strategic direction for APAC Managed Services and ensure outcomes.
• Lead multi-site operations with partners across sites and channels.
• Build scalable operating model with governance and continuity.
• Own performance across service levels, cost to serve, and client experience.
• Provide senior oversight during disruptions and escalations.
• Drive AI-first service modernization and transformation.
• Shape service capability roadmaps and governance.
• Lead executive client engagements and align with Visa growth.

Connaissances

Strategic leadership

Executive communication

Cross-functional leadership

AI & automation

Service delivery

Change management

Vendor management

Data driven decisions

Program governance

Financial acumen

Formation

Bachelor's degree

MBA preferred

Description du poste

Visa in Asia Pacific seeks a Senior Director, Managed Services to lead regional service delivery, set strategy, and build scalable operating models across sites, products, and partners. You will drive AI-enabled transformation, governance, and client outcomes, influencing executives and senior leaders in a complex matrix.

The ideal candidate brings 15+ years in managed services, strong financial judgment, and a track record of delivering measurable value through digital servicing and workforce