AI Program Manager (APAC)

JLL; Taguig; Hybrid; PHP 1,500,000 - 2,100,000; Full time

Job summary

JLL is seeking an AI Program Manager to govern the APAC AI portfolio, from idea through delivery, aligning intake, prioritization, gating, approvals tracking and benefits reporting. You will collaborate with client sponsors and JLL Operations, Product/Technology, Risk, Security, Data and Finance teams, and report to the Regional Business Governance & Compliance Director.

The role requires 6–10 years in program management, strong RAID and facilitation skills, and fluency in AI delivery processes.

Qualifications

• 6–10 years in program management, PMO, portfolio governance, or operations transformation; tech-enabled change experience preferred.
• Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up, facilitation support).
• Practical AI delivery fluency (data sensitivity, validation/testing, deployment/monitoring) and ability to partner with Product/Tech, Risk, Security, and Data teams.

Responsibilities

• Portfolio governance & cadence: Run weekly/biweekly/monthly governance forums; publish agendas, minutes, actions, RAID, and decision logs; maintain an auditable record.
• Intake & prioritization support: Administer standardized intake; validate completeness; coordinate triage and decision materials; record outcomes (accelerate/shape/defer).
• Lifecycle gating & evidence packs: Track initiatives through stages; ensure gate evidence is compiled (approvals, test/UAT outputs, architecture/security outcomes, runbooks, monitoring readiness).
• Dependencies, access & approvals: Maintain dependency and approvals trackers; coordinate access requests and recertification reminders; elevate aged blockers.
• Benefits & reporting: Maintain baseline/target/actuals and variance narratives; produce steering packs and dashboards with FM-oriented KPIs.

Skills

Program management

PMO

Portfolio governance

Operations transformation

Tech-enabled change

Stakeholder facilitation

Audit readiness

Tools

Microsoft Office

Jira

Job description

The AI Program Manager supports a financial institution client account by running the portfolio governance “system of record” for practical AI initiatives—from idea/prototype through controlled operational delivery. You will standardize and manage intake, prioritization support, lifecycle gating, approvals tracking, dependency management, and benefits reporting across the APAC AI portfolio.
This role is based in India or the Philippines, aligned to APAC working hours with occasional overlap with global stakeholders. You will report to the Regional Business Governance & Compliance Director and partner closely with client sponsors and JLL Operations, Product/Technology, Risk, Security, Data, and Finance teams.
Key responsibilities

• Portfolio governance & cadence: Run weekly/biweekly/monthly governance forums; publish agendas, minutes, actions, RAID, and decision logs; maintain an auditable record.
• Intake & prioritization support: Administer standardized intake; validate completeness (sponsor/owners, baseline/target, measurement plan, data/security considerations); coordinate triage and decision materials; record outcomes (accelerate/shape/defer).
• Lifecycle gating & evidence packs: Track initiatives through Discover → Design → Build → Validate → Deploy → Run & Optimize; ensure gate evidence is compiled (approvals, test/UAT outputs, architecture/security outcomes, runbooks, monitoring readiness).
• Dependencies, access & approvals: Maintain dependency and approvals trackers; coordinate access requests and recertification reminders where needed; elevate aged blockers.
• Benefits & reporting: Maintain baseline/target/actuals and variance narratives; produce steering packs and dashboards (FM-oriented KPIs such as cycle time reduction, incident/rework reduction, manual effort avoided, adoption proxies).
  

Required Qualifications

• 6–10 years in program management, PMO, portfolio governance, or operations transformation; tech-enabled change experience preferred.
• Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up, facilitation support).
• Practical AI delivery fluency (data sensitivity, validation/testing, deployment/monitoring, human oversight) and ability to partner effectively with Product/Tech, Risk, Security, and Data teams.
• Strong written communication, attention to detail, and comfort maintaining audit-ready documentation.
• Proficiency with Microsoft Office and common work management tools (e.g., Jira or equivalent).

Preferred Qualifications

• Facilities Management / workplace services exposure (service desk, maintenance, vendors, assets, compliance).
• Stage-gated delivery and benefits realization reporting experience in matrixed/global environments.