Senior Director, Global Operations & AI Transformation

Careernet

Manila

On-site

PHP 7,000,000 - 11,000,000

Full time

2 days ago

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Job summary

Careernet is seeking a Senior Director for Business Operations & Transformation in the Philippines to lead AI-enabled transformation, align delivery with client needs, and drive operational growth across geographies including India and Puerto Rico. The role requires strong executive presence, strategic vision, and capability to build scalable, future-ready teams.

The leader will own operations strategy, planning, and execution, partnering with global capability leaders and enabling teams to

Qualifications

Must have leading operations at a multi-country level.
Must have managing resources across multiple sites.
Must have expertise in Operations.
Experience building centres, scaling, growing footprint and developing new capabilities.
Global experience, working in an international market.
Experience leading enterprise transformation using AI, automation, advanced analytics or digital technologies.
Healthcare, financial services or other highly regulated industry experience.

Responsibilities

Lead enterprise-wide transformation through AI, technology and innovation across geographies.
Oversee governance, operating discipline and leadership accountability for sustained transformation.
Partner with senior enterprise leaders to translate strategy into actionable plans and metrics.
Drive productivity and efficiency while balancing cost, quality, and customer outcomes.
Attract and develop future-ready talent and strengthen leadership depth.