AOG Airfreight Operations Lead – Alabang

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Promising perks and rewards

Travel opportunities

Recognition of performance

Work-life balance

Learning and development

Job summary

Offshore Business Processing in Alabang (Muntinlupa) is seeking an experienced logistics specialist to be the go-to expert for time-critical shipments, support customers, and ensure on-time delivery in a demanding airfreight environment.

You will handle end-to-end AOG shipments, monitor deviations, coordinate with internal teams and external suppliers, and maintain clear client communications. The role requires 3–4 years in airfreight, strong knowledge of Incoterms, and proficiency in English.

Qualifications

• 3–4 years’ experience in airfreight with international freight forwarding operations
• Expert-level knowledge of international air transport regulations including Incoterms, customs rules and compliance requirements
• Experience with time-critical operations, especially AOG/Aerospace shipments
• Proven managerial and coordination skills to lead frontline AOG operations
• Strong sense of responsibility, rigor, attention to details, and disciplined decision-making
• Business-level English; knowledge of additional languages is a plus

Responsibilities

• Answer & handle customer AOG requests
• Advise on potential restrictions (Weather/Geo-Political/Trade Compliance)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific SOPs
• Negotiate with suppliers
• Manage end-to-end AOG shipments including spot quotations and coordination
• Monitor shipments, manage deviations, provide timely updates for visibility
• Maintain constant communication with all involved parties
• Manage dispute cases
• Supervise the activity

Skills

Airfreight operations

Customer relations

Team leadership

English proficiency

Attention to detail

Problem solving

Job description

Offshore Business Processing in Alabang (Muntinlupa) is seeking an experienced logistics specialist to be the go-to expert for time-critical shipments, support customers, and ensure on-time delivery in a demanding airfreight environment.

You will handle end-to-end AOG shipments, monitor deviations, coordinate with internal teams and external suppliers, and maintain clear client communications. The role requires 3–4 years in airfreight, strong knowledge of Incoterms, and proficiency in English.