Customer Care Senior Associate

NTT DATA Group; Quezon City; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

NTT DATA, Inc. is seeking a Digital Customer Service Representative who will act as a Brand Ambassador and first point of contact for customers. The role involves resolving inquiries with care and delivering exceptional service in a respectful, empathetic manner.

You will handle requests across shifts, document interactions accurately, and stay up to date on product information. Strong English, excellent communication, and a customer-first mindset are essential in this busy environment.

Competenze

• Demonstrated passion for customer satisfaction and prior experience is a strong asset.
• English proficiency is required.
• Experience in interactive customer service environment is required.
• Related experience in food and/or retail industry is considered an asset.
• Strong written and spoken communication including typing, spelling, and grammar.

Mansioni

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• Respond to inquiries/complaints with due attention to customer care and a professional approach at all times.
• Respond to complex inquiries and complaints in a highly informed, accurate and responsible manner.
• Accurately complete appropriate documentation for each interaction and input data for call history, and coordinate with third parties when required.
• Remain current on program and product information by continuous learning.
• Maintain confidentiality and adhere to data legislation and service guidelines.

Conoscenze

Customer service experience

English language

Communication skills

Team player

Adaptability

PC proficiency

Descrizione del lavoro

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As a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position

Digital Customer Service Representative
Position Status: Full Time
Hours of Work: Monday-Sunday 8:00am-12:00am EST

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Requirements

• Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
• English
• Interactive customer service environment required.
• Related experience in the food and/or retail industry considered an asset.
• Strong and developed oral and written communication skills, including typing, spelling, and grammar.
• Demonstrated ability to implement change efforts.
• Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
• Advanced knowledge of PCs and familiarity with system navigation.
• Positive attitude and demonstrated ability to get along with others.
• Professional, empathetic, and naturally caring conversational style.
• Display tact and diplomacy in handling all levels of customer interaction.
• Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice.
• Ability to work all required shifts. "