Amusement Operations Manager (South Luzon)

SM Supermalls; Manila; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

SM Supermalls is seeking an Amusement Operations Manager (South Luzon) based at the Head Office, Pasay, Metro Manila, Philippines. The role leads amusement deployments, coordinates with partners, and drives financial performance across multiple locations.

The ideal candidate brings 5+ years in operations, strategy, and project management, with strong safety, compliance, and analytical skills. Willing to travel Luzon and work from the MOA Pasay HQ.

Qualifications

• At least 5 years of experience in operations, strategy, or project management.
• Significant work experience in operations management within a multi-location context.
• Strong in safety, security, risk, compliance, and financial stewardship.
• Effective business communication, project management, agility and grit are a plus.

Responsibilities

• Strategize and manage attraction deployments within the assigned area.
• Coordinate with workforce provider on management goals and requirements.
• Manage P&L for amusement deployments including SMPHI-owned rides and roving attractions.
• Act as end-to-end mall operations point person for rides status, sales analytics, docs, and systems.
• Oversee EOD performance, generate analytics, budget coordination, and communicate insights.

Skills

Safety & Security Management

Risk Mitigation

Legal & Regulatory Compliance

Complaint Management

Communication

Asset Management

Results Oriented

Purpose Driven

Mindful

Innovative

Business acumen

Problem solving

Financial analysis

Value creation

Project management

Agility

Grit

Job description

Amusement Operations Manager (South Luzon) Head Office, Pasay, Metro Manila, Philippines 5 - 8 Years Probationary

Job Description

Ensures the full cycle implementation of FECI/SLC’s business unit and drive business direction, ensuring consistency in implementation across his/her area of responsibility. Works with multiple stakeholders to service both the needs of the Business Unit, Mall/branch operations and critical shared services, receive and interpret feedback on existing processes and strategies to guarantee efficiency and continuous improvement. He or she will be at the forefront in new branch pipelines or pop-up activations and act as key enabler to jumpstart the next steps to ensure smooth and timely operations. The Zone Manager will aid BU Management in strategic operations and rally the branch management team under his/her cluster to constantly gear towards established goals, identify pain points and recommend bright spots to deliver the BU's value proposition.

DUTIES & RESPONSIBILITIES

AMUSEMENT OPERATIONS

• Strategize, recommend and manage attraction deployments within his/her area
• Coordinate with workforce provider on key management goals and requirements
• Manage the P&L of amusement deployments in his/her area which includes SMPHI-owned rides and short-term roving attractions
• Act as the end-to-end point person of mall operations in his area with regards to FECI amusement operations covering ride status, sales analytics, documentation and systems
• To command of EOD performance, generates weekly, monthly, quarterly and annual analytics, budget coordination, cascades operational insights to both internal and external network.

DOCUMENTATION

• EOD Performance
• Monthly Mancom Update
• Processing of necessary internal documentations as needed by various support groups and external partners

FINANCIAL PERFORMANCE

• Revenue and net income attainment of area of responsibility
• Identifying key operating requirements, ensures consistency and good financial housekeeping

CONTINUOUS IMPROVEMENT AND INNOVATION

• Identifying pain points and bright spots in account of responsibility and works with key stakeholders in creating new opportunities or addressing challenges.
• Instrumental in jumpstarting activations, fresh attractions and new branches within his / her area

COMPLIANCE ON POLICIES, PROCESSES AND BUSINESS DIRECTION

• Regular branch audit, rounds and checklist accomplishment
• Gathers insights on existing systems, processes, procedures and activations; and recommends updates on control, policies which will make processes more efficient and works with HO team and BPOE to solidify and craft into an OPC

ENVIRONMENTAL SCANNING

• Recommends personalized efforts for branches with local demands or requirements
• Reports to BU Management insights on industry trends, customer behavior, and market demands that are prevalent in their area of responsibility

NETWORKING BETWEEN BU, MALL MANAGEMENT AND SHARED SERVICES

• Be in the forefront in ensuring clear communication lines between BU, Mall Management and shared services
• Conducts regular touch base, meetings and discussion to connect and align with Mall Management strategic directions, policy improvements, localized efforts, and financial performance and target attainment
• Conducts coaching and mentoring sessions with Branch Management team
• An ambassador of MC Group synergy

EXPERIENCE & EDUCATIONAL REQUIREMENTS

• With at least 5 years of experience; preferably handling multiple locations or area
• Significant work experience in operations, strategy, project management
• Required skills: Advanced in Safety & Security Management, Risk Mitigation, Legal & Regulatory Compliance, Complaint Management, Communication, Asset Management; Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional; business acumen, problem solving, financial analysis and value creation
• Nice to have: effective business communication, project management, agility and grit

WORK LOCATION

• Candidates must be willing to be assigned at the Head Office - MOA Square, Pasay City.
• Willing to travel and cover Luzon area.

Employment Type

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers. With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.