Remittance Amendment Lead - Shift & SLA

BDO Unibank; Mabalacat; On-site; PHP 420,000 - 600,000; Full time

Job summary

BDO Unibank, Inc. is hiring an Amendment Officer to ensure daily remittance-related functions comply with standards and procedures. You will lead a team to process cancellation/amendment instructions, prepare reports, and oversee proper handling of remittance transactions.

The role requires coordinating with the Remittance System Support and coordinating with departments to meet deadlines and maintain accuracy. Willingness to work holidays, weekends, and graveyard shifts is required.

Qualifications

• Bachelor's degree holder; business graduates favored.
• At least 3 years of experience in remittance operations.
• Excellent interpersonal and cross-department communication skills.
• Strong leadership and ability to motivate teams.
• Detail-oriented with strong organizational skills.
• Experience in customer service and conflict resolution.
• Willing to work on holidays/weekends.
• Willing to work graveyard shifts (in rotation).

Responsibilities

• Monitor and ensure all cancellation/amendment instructions via email, tested transactions, and/or SWIFT messages from remittance partners are acted upon within the Turn-Around-Time (TAT).
• Prepare and submit remittance volume reports to the immediate officer.
• Check and approve remittance transactions.
• Endorse transactions to the next shift officer for proper handling.
• Disseminate implementation advisories from Marketing Development Officers to the team and file documents.
• Escalate issues to the Remittance System Support team.
• Inform and monitor staff shift schedules, including holidays.

Skills

Leadership

Interpersonal communication

Organizational skills

Attention to detail

Customer service

Education

Bachelor's degree in Business or related field

Job description

BDO Unibank, Inc. is hiring an Amendment Officer to ensure daily remittance-related functions comply with standards and procedures. You will lead a team to process cancellation/amendment instructions, prepare reports, and oversee proper handling of remittance transactions.

The role requires coordinating with the Remittance System Support and coordinating with departments to meet deadlines and maintain accuracy. Willingness to work holidays, weekends, and graveyard shifts is required.