Amazon Marketplace Operations Virtual Assistant

Evo Tech Software Solutions Inc; Philippines; Hybrid; PHP 360,000 - 540,000; Full time

Job summary

Evo Tech Software Solutions Inc. in Cebu seeks a detail-oriented Amazon Marketplace Operations Virtual Assistant to support day-to-day maintenance, troubleshooting, and optimization of Amazon Seller Central accounts for multiple client brands.

The role focuses on listing and catalog issues, compliance tasks, and bulk uploads via flat files; candidate will troubleshoot, manage Seller Support cases, and document resolutions while working remotely or in a hybrid setup.

Qualifications

• 2+ years hands-on experience with Amazon Seller Central or similar marketplace operations.
• Experience troubleshooting and resolving Amazon listing issues and suppressions.
• Experience managing cases with Seller Support and submitting required documentation.
• Strong flat-file competence and ability to complete a screening task during interview.
• Familiarity with Amazon processing reports and troubleshooting flat-file errors.
• Experience handling product documentation and compliance information.
• Strong understanding of Amazon catalog structure and listing requirements.
• Proficiency with Microsoft Excel and/or Google Sheets.

Responsibilities

• Monitor listings for errors, suppressions, inactive listings, and catalog issues.
• Investigate and resolve suppressed listings and implement corrections.
• Troubleshoot product detail page data including titles, bullets, descriptions, and attributes.
• Create, update, and upload Amazon inventory and category flat files.
• Review processing reports and correct errors; resubmit files.
• Open and manage cases with Seller Support and document resolutions.

Skills

Amazon Seller Central

Catalog management

Flat file expertise

Excel/Google Sheets

Troubleshooting

Tools

Helium 10

Keepa

Job description

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today’s market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

The Opportunity

We are seeking a detail-oriented Amazon Marketplace Operations Virtual Assistant to support the day-to-day maintenance, troubleshooting, and optimization of Amazon Seller Central accounts.

This position supports multiple client accounts and brands simultaneously rather than a single dedicated brand. This role is primarily responsible for identifying and resolving listing and catalog issues, including suppressed listings, Hazmat reviews, requests for additional documentation, listing errors, and other Amazon compliance or account-related issues.

The ideal candidate has hands-on experience working within Amazon Seller Central and is comfortable troubleshooting issues, opening and managing Seller Support cases, submitting required documentation, and using Amazon flat files for bulk listing and catalog updates. This is an operational role and does not include graphic design or creative production responsibilities.

Key Responsibilities

Amazon Listing & Catalog Management

• Monitor Amazon listings for errors, suppressions, inactive listings, stranded inventory, and other catalog issues.
• Investigate and resolve suppressed listings, including identifying the underlying cause and completing required corrections.
• Troubleshoot product detail page and catalog issues involving titles, bullets, descriptions, attributes, variations, categories, and other listing data.
• Correct listing information and maintain accurate product data within Seller Central.
• Monitor listings after updates to confirm changes have been successfully processed.

Amazon Compliance & Documentation

• Manage listing issues related to Hazmat/Dangerous Goods classifications and reviews.
• Respond to Amazon requests for additional documentation or product information.
• Coordinate the collection and submission of required documents such as invoices, product documentation, SDS documentation, compliance certificates, or other materials requested by Amazon.
• Monitor compliance cases and follow through until issues are resolved.
• Escalate complex or unresolved issues appropriately.

Flat Files & Bulk Uploads

• Create, update, and upload Amazon inventory and category flat files.
• Use flat files to update product attributes, listing content, variations, pricing, inventory,
• and other catalog information as required.
• Review Amazon processing reports to identify upload errors and make necessary corrections.
• Troubleshoot feed errors and resubmit corrected files.
• Maintain accurate records of bulk catalog changes.
• Open and manage cases with Amazon Seller Support.
• Clearly document listing issues and provide Amazon with the information necessary to facilitate resolution.
• Follow up consistently on unresolved cases.
• Escalate or reopen cases when Amazon responses do not adequately resolve the issue.
• Maintain organized records of open cases, status, actions taken, and resolution.
• Communicate significant issues, delays, or risks to the Account Manager or appropriate team member.

Account & Listing Health

• Proactively monitor account and catalog health for issues that may impact product availability or sales.
• Identify listing problems before they become significant client-facing issues.
• Assist with policy violations, restricted-product issues, listing deactivations, and other Seller Central notifications as assigned.
• Maintain accurate internal tracking of outstanding issues and completed resolutions.

Required Qualifications

• 2+ years of hands-on experience with Amazon Seller Central, Amazon marketplace operations, catalog management, or a similar role.
• Experience troubleshooting and resolving Amazon listing issues and suppressions.
• Experience working with Amazon Seller Support and managing cases through resolution.
• Hands-on experience with Amazon flat files and bulk uploads. Candidates should have strong practical flat file competence and will be required to complete a flat-file screening task as part of the interview process.
• Familiarity with Amazon processing reports and troubleshooting flat-file errors.
• Experience handling Amazon requests for product documentation and compliance information.
• Strong understanding of Amazon catalog structure, product attributes, variations, and listing requirements. Strong attention to detail and ability to manage multiple open issues simultaneously.
• Proficiency with Microsoft Excel and/or Google Sheets.
• Ability to work independently in a remote environment and proactively communicate blockers.

Preferred Qualifications

• Experience with Hazmat/Dangerous Goods reviews and documentation.
• Experience resolving stranded inventory, inactive listings, variation issues, category issues, and product detail page conflicts.
• Familiarity with Amazon Account Health and policy/compliance notifications.
• Experience supporting multiple Amazon brands or Seller Central accounts.
• Agency or Amazon marketplace service-provider experience.
• Experience with tools such as Helium 10, Keepa, or similar Amazon marketplace platforms.

Candidate Screening Requirement

• Candidates will be tested on Amazon flat-file competence through a practical screening task as part of the interview process.
• Candidates should be comfortable managing listing and catalog issues across multiple Amazon client accounts and brands concurrently; this is not a single-brand position.
• Work Setup: Can be Remote or WFH, but preferred if can do hybrid - EST hours (40 hours per week - 8 AM to 5 AM EST)
• Primary Platform: Amazon Seller Central
• Open to utilize Time Doctor
• Willing to observe US holidays
• Salary offer depends on the met qualifications or experience.

If you have strong hands-on experience with Amazon Seller Central, enjoy troubleshooting complex marketplace issues, and are confident managing multiple client accounts, we'd love to hear from you. Join our team and help ensure our clients' Amazon operations remain accurate, compliant, and running smoothly.