Amazon Marketplace Operations Specialist

1840&Co; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

1840&Co is seeking an Amazon Marketplace Operations Specialist to own the day-to-day management of 3P Seller Central and 1P Vendor accounts in the Philippines. You will drive end-to-end product onboarding, maintain catalog integrity, and plan proactive promotions with strict SLA adherence.

Responsibilities include resolving listings issues, hijackers, and suppression cases through Case Management and Brand Registry.

Qualifications

• Direct, hands-on experience with Amazon Seller Central and Vendor Central.
• Clear, professional communication with customers and support teams.
• Proven ability to troubleshoot account flags and content issues via Case Management.
• Ability to build long‑lead promotional calendars.
• Strong history of meeting fulfillment and order health standards.

Responsibilities

• Onboard products for 1P and 3P launches and maintain catalog integrity.
• Plan and execute proactive promotional calendars for key events (Prime Day, Black Friday, Cyber Monday).
• Ensure 100% policy and category compliance with Amazon requirements.
• Resolve listing suppressions, hijackers, price erosion, and PO discrepancies via Case Management and Brand Registry.
• Maintain operational SLAs, process FBM orders, and share clear communications with customers and teams.
• Conduct inventory reconciliation and audit inbound shipments to match internal records.

Skills

Platform Mastery

Communication Skills

Case Management

Proactive Execution

Operational Precision

PIM / DAM

Tools

Brand Registry

PIM

DAM

Job description

Role Summary
The Amazon Marketplace Operations Specialist serves as the primary day‑to‑day operator for our Amazon Seller Central (3P) and Vendor Central (1P) accounts. This role is responsible for end‑to‑end product onboarding, catalog integrity, proactive promotional planning, strict operational SLA compliance, clear multi‑channel communication, and aggressive hands‑on issue resolution through Amazon Case Management and Brand Registry.

Core Responsibilities

Product Onboarding & Catalog Integrity: Execute seamless 1P and 3P product launches using digital marketing assets and online product databases (PIM). Rapidly fix catalog errors, update content, resolve variation issues, and manage bulk flat files.

Policy & Category Compliance: Monitor Amazon workspace feeds, news notifications, and category rule changes regularly. Ensure all listings and operational procedures remain 100% compliant with Amazon’s evolving requirements.

Issue Resolution & Root Cause Escalation: Resolve listing suppressions, hijackers, buy box losses, price erosion, and 1P Purchase Order discrepancies through Case Management. Exhaust all troubleshooting efforts before escalating critical risks to leadership.

Proactive Promotional Calendar: Develop and execute a long‑lead promotional calendar based on Amazon’s availability windows. Track major events (Prime Day, Black Friday, Cyber Monday) months in advance to ensure deals and coupons are active well before cutoffs.

Operational SLAs & Service: Process Merchant‑Fulfilled (FBM) orders on schedule, upload tracking numbers on time, and maintain clear, professional communication with both Amazon customers and support teams.

Inventory Reconciliation & Audit: Audit inbound FBA shipments, log lost/damaged stock claims for reimbursement, and ensure Amazon inventory counts accurately match across to our internal records.

Qualification

• Platform Mastery: Direct, hands‑on experience managing daily operations in both Amazon Seller Central (3P) and Vendor Central (1P).

• Communication Skills: Clear, effective, and professional communication with both Amazon customers and

Amazon support teams.

• Case Management Expertise: Proven track record troubleshooting account flags, content suppressions, and unauthorized sellers via Case Management and Brand Registry.

• Proactive Execution: Ability to build long‑lead promotional calendars, anticipate platform deadlines, and resolve listing obstacles independently.

• Operational Precision: Strong history of meeting strict fulfillment handling times, order defect thresholds, and

account health standards.

• Bonus Qualifications: Experience working with online product databases, Product Information Management (PIM), or Digital Asset Management (DAM) software.

(PIM), or Digital Asset Management (DAM) software.