Customer Support & Sales (Ecommerce)

OSA Outsourcing Advantage; Philippines; On-site; PHP 574,000 - 1,148,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Annual Performance Salary Review Incre

Growth opportunities

Job summary

OSA Outsourcing Advantage is seeking a proactive Customer Support Agent in the Philippines to work with a New York–based distributor. You will handle Amazon Seller Central inquiries, order management, billing, and outbound calls across marketplaces like Amazon and eBay.

The role requires bilingual English/Spanish, strong Excel skills, and the ability to multitask in a fast-paced environment. You will receive weekly payments, weekends off, and opportunities for growth with an annual performance

Qualifications

• Hands-on experience with Amazon Customer Service is mandatory.
• Experience making outbound calls and handling sales or customer calls.
• Strong computer skills including email and Excel.
• Familiarity with Amazon and eBay marketplaces.
• Excellent organizational and time management abilities.
• Proficient in English and Spanish at a high level.

Responsibilities

• Respond to inquiries about orders, product availability, and concerns via email and online platforms.
• Provide shipping updates and delivery status to customers.
• Process orders and follow up for accuracy and timeliness.
• Generate and send invoices with accurate information.
• Navigate Amazon Seller Central and eBay to manage service requests.
• Handle Amazon CS cases including returns and refunds.
• Make outbound calls to prospective and existing clients as needed.
• Keep records of communications, orders, calls, and invoices.
• Use Excel and other tools to organize information and daily activities.
• Maintain accuracy while multitasking in a fast-paced environment.
• Follow procedures to ensure timely responses and customer satisfaction.

Skills

Amazon Seller Central

Cold calling

Excel

Email communication

E-commerce marketplaces

Time management

Bilingual English/Spanish

Organizational skills

Tools

Microsoft Excel

Job description

OSA is seeking a proactive, detail-oriented, and computer-savvy Customer Support Agent to work directly with one of our clients, a New York-based wholesale distributor and supplier of school supplies, educational materials, office products, and general merchandise.

The ideal candidate must have hands-on experience providing customer support through Amazon Seller Central, handling customer inquiries, making cold calls, and managing order-related processes. Responsibilities include responding to customer inquiries, providing order and shipping updates, generating billing invoices, conducting outbound calls, and managing requests through various online platforms.

This role requires someone who can work efficiently in a fast-paced environment, handle multiple tasks simultaneously, communicate effectively with customers, and ensure timely and accurate responses to customer needs.

Key Responsibilities

• Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms
• Provide shipping updates, tracking information, and delivery status to customers
• Process and follow up on customer orders to ensure accurate and timely handling
• Generate and send billing invoices, ensuring all information is accurate
• Navigate online marketplaces and seller portals, particularly Amazon Seller Central and eBay, to manage order-related inquiries and customer service requests
• Handle Amazon customer service cases, including order issues, returns, refunds, and other customer concerns
• Make outbound cold calls to prospective customers and follow up with existing or potential clients as needed
• Maintain accurate records of customer communications, orders, calls, and invoices
• Use Excel and other digital tools to organize information and track daily activities
• Handle multiple requests efficiently while maintaining accuracy and professionalism
• Follow established procedures to ensure timely responses and a positive customer experience

Requirements

• Previous experience working with Amazon Customer Service is mandatory
• Previous experience making cold calls and handling outbound customer or sales calls is required
• Strong computer skills and proficiency in email, Microsoft Excel, and other online platforms
• Familiarity with e-commerce marketplaces such as Amazon and eBay
• Excellent organizational skills and attention to detail
• Ability to work quickly and efficiently in a fast-paced environment
• Strong time management skills and the ability to prioritize tasks
• Excellent verbal and written communication skills
• C1 English and Spanish proficiency (bilingual)
• Ability to multitask and manage multiple customer requests without compromising accuracy
• Proactive attitude, reliability, and willingness to learn new systems and processes

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• Annual Performance Salary Review Increases up to 10%
• Growth opportunities