Bilingual Amazon Support & Sales Agent

OSA Outsourcing Advantage; Philippines; On-site; PHP 574,000 - 1,148,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Annual Performance Salary Review Incre

Growth opportunities

Job summary

OSA Outsourcing Advantage is seeking a proactive Customer Support Agent in the Philippines to work with a New York–based distributor. You will handle Amazon Seller Central inquiries, order management, billing, and outbound calls across marketplaces like Amazon and eBay.

The role requires bilingual English/Spanish, strong Excel skills, and the ability to multitask in a fast-paced environment. You will receive weekly payments, weekends off, and opportunities for growth with an annual performance

Qualifications

• Hands-on experience with Amazon Customer Service is mandatory.
• Experience making outbound calls and handling sales or customer calls.
• Strong computer skills including email and Excel.
• Familiarity with Amazon and eBay marketplaces.
• Excellent organizational and time management abilities.
• Proficient in English and Spanish at a high level.

Responsibilities

• Respond to inquiries about orders, product availability, and concerns via email and online platforms.
• Provide shipping updates and delivery status to customers.
• Process orders and follow up for accuracy and timeliness.
• Generate and send invoices with accurate information.
• Navigate Amazon Seller Central and eBay to manage service requests.
• Handle Amazon CS cases including returns and refunds.
• Make outbound calls to prospective and existing clients as needed.
• Keep records of communications, orders, calls, and invoices.
• Use Excel and other tools to organize information and daily activities.
• Maintain accuracy while multitasking in a fast-paced environment.
• Follow procedures to ensure timely responses and customer satisfaction.

Skills

Amazon Seller Central

Cold calling

Excel

Email communication

E-commerce marketplaces

Time management

Bilingual English/Spanish

Organizational skills

Tools

Microsoft Excel

Job description

OSA Outsourcing Advantage is seeking a proactive Customer Support Agent in the Philippines to work with a New York–based distributor. You will handle Amazon Seller Central inquiries, order management, billing, and outbound calls across marketplaces like Amazon and eBay.

The role requires bilingual English/Spanish, strong Excel skills, and the ability to multitask in a fast-paced environment. You will receive weekly payments, weekends off, and opportunities for growth with an annual performance