Alarm & Monitoring Technician I (24/7, Hybrid)

Copeland Toyota; Philippines; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Copeland Toyota is seeking a proactive Alarm Management Specialist to provide basic and advanced support for refrigeration and HVAC systems in a 24/7 operations environment. You will manage alarms through outbound calls, monitor and diagnose issues, and process service requests per client procedures.

The role includes inbound call handling, dispatching work orders, graph analysis, and assisting multiple customer tiers with alarm-related concerns.

Qualifications

• Graduate of a 4-year degree or at least an associate degree.
• Fresh graduates accepted; offshore service operations experience is a plus.
• Proficient with MS Office suite including Outlook, Word, PowerPoint, Excel.

Responsibilities

• Handle alarm management for refrigeration and HVAC systems in a 24/7 environment via outbound calls.
• Monitor alarms, diagnose issues, and perform troubleshooting using customer software.
• Dispatch work orders and update documentation according to client procedures.
• Handle inbound calls, confirm actions, and communicate statuses to customers.
• Conduct graph analysis and support alarm-related inquiries across customer tiers.

Skills

MS Outlook

MS Word

MS PowerPoint

SharePoint

MS Excel

Education

4-year degree

Associate degree

Job description

Copeland Toyota is seeking a proactive Alarm Management Specialist to provide basic and advanced support for refrigeration and HVAC systems in a 24/7 operations environment. You will manage alarms through outbound calls, monitor and diagnose issues, and process service requests per client procedures.

The role includes inbound call handling, dispatching work orders, graph analysis, and assisting multiple customer tiers with alarm-related concerns.