Alarm Management Technician - 24/7 Dispatch & Support

Copeland Toyota; Philippines; Hybride; PHP 300 000 - 420 000; Plein temps

Résumé du poste

Copeland is seeking a junior Alarm Management Specialist to deliver both basic and advanced support for refrigeration and HVAC alarms in a 24/7 environment, primarily through outbound calls. You will monitor, diagnose, and troubleshoot alarms via customer software and process service requests following client procedures.

From inbound calls to dispatching work orders, you will contribute to graph analysis and alarm issues across Basic, Resolution, and Smart Dispatch Food Retail customers.

Qualifications

• Graduate of any 4-year degree or at least an associate graduate (2-year course).
• Fresh graduate acceptable.
• Experience in interactive customer service is an advantage.
• Background in offshore service operations is an advantage.

Responsabilités

• Diagnose and respond to refrigeration and HVAC alarms per SLAs.
• Communicate alarm information via calls or emails with proper documentation.
• Decide action on alarms based on history and graph analysis.
• Update and confirm completed work orders per procedures.
• Answer inbound calls and transfer or address as needed.
• Identify process improvements to boost efficiency.
• Conduct customer surveys for every external transaction.

Formation

4-year degree or associate degree

Outils

MS Office

MS Outlook

MS Word

MS PowerPoint

SharePoint

MS Excel

Description du poste

Copeland is seeking a junior Alarm Management Specialist to deliver both basic and advanced support for refrigeration and HVAC alarms in a 24/7 environment, primarily through outbound calls. You will monitor, diagnose, and troubleshoot alarms via customer software and process service requests following client procedures.

From inbound calls to dispatching work orders, you will contribute to graph analysis and alarm issues across Basic, Resolution, and Smart Dispatch Food Retail customers.