Technical Services Engineer - Hybrid, Night Shift

Copeland Toyota; Philippines; Hybride; PHP 223 000 - 402 000; Plein temps

Résumé du poste

Copeland is seeking an entry-level technical support specialist to provide interactive customer care and solutions via phone, email, and chat for Refrigeration Monitoring of Reefers and Cargo shipments. You will troubleshoot issues, activate/deactivate devices, and manage user accounts across multiple platforms.

The role requires strong English communication, tech-savviness, and a willingness to work a fixed night shift with a rotating schedule. Fresh graduates are welcome to apply.

Qualifications

• Engineering graduate preferred (Mechanical, Electronics, Electrical, or Management)
• Fresh graduates welcome
• Strong English communication (written and verbal)
• Tech-savvy and comfortable using various digital tools and systems

Responsabilités

• Provide technical assistance to customers via phone, email and chat with high-quality support
• Manage user accounts for In-Transit Solutions Platform (Tracker Oversight, Logger Oversight, Proact GMS)
• Device management: activation/deactivation, subscription, customer assignment, configurations
• Conduct online sessions (TeamViewer/MS Teams) for troubleshooting
• Review logs from multiple engineering platforms and triage issues for escalation
• Contribute to KBs, guides, and cross-team knowledge sharing
• Participate in system/process improvements and value-added projects

Connaissances

English proficiency

Digital literacy

Formation

Engineering degree

Description du poste

Copeland is seeking an entry-level technical support specialist to provide interactive customer care and solutions via phone, email, and chat for Refrigeration Monitoring of Reefers and Cargo shipments. You will troubleshoot issues, activate/deactivate devices, and manage user accounts across multiple platforms.

The role requires strong English communication, tech-savviness, and a willingness to work a fixed night shift with a rotating schedule. Fresh graduates are welcome to apply.