Airline IT Support Analyst: Hybrid (Reservation/Ticketing)

Amadeus; Manila; Hybrid; PHP 420,000 - 640,000; Full time

Job summary

Amadeus in Taguig, Metro Manila is seeking an Airline IT Support Analyst (Reservation/Ticketing System) to ensure high-quality support for Amadeus solutions. The role is Hybrid in BGC Taguig, with on-call duties for critical problems and collaboration with Global Operations and R&D teams.

The ideal candidate has a Tourism-related degree and 2–3 years in an airline/GDS help desk, with experience in Amadeus Reservations, Fares & Pricing, Ticketing, and Altea.

Qualifications

• Bachelor’s Degree holder in Tourism or equivalent.
• 2–3 years’ experience in an Airline or GDS Help Desk position.
• Experience with Amadeus Reservations, Fares, Pricing and Ticketing.
• Experience in Departure Control System and GDS/Reservations is preferred.

Responsibilities

• Provide proactive monitoring and consulting services to prevent problems.
• Answer questions about Amadeus solutions to ensure customer satisfaction.
• Diagnose and fix problems within defined service levels for fast recovery.
• Coordinate investigations with expert groups for critical issues.
• Activate on-call escalation outside normal hours and keep customers updated.
• Build productive relationships with Global Operations and other groups.

Skills

English communication

Problem solving

Education

Bachelor’s Degree in Tourism or equivalent

Tools

Amadeus Reservations

Fares and Pricing

Ticketing

Altea solutions

Departure Control System

Global Distribution System

Reservations

Job description

Amadeus in Taguig, Metro Manila is seeking an Airline IT Support Analyst (Reservation/Ticketing System) to ensure high-quality support for Amadeus solutions. The role is Hybrid in BGC Taguig, with on-call duties for critical problems and collaboration with Global Operations and R&D teams.

The ideal candidate has a Tourism-related degree and 2–3 years in an airline/GDS help desk, with experience in Amadeus Reservations, Fares & Pricing, Ticketing, and Altea.