Aviation IT Support Analyst - Hybrid Work

Amadeus; Makati; Hybrid; PHP 500,000 - 900,000; Full time

Job summary

Amadeus is seeking an Airline IT Support Analyst to provide high-quality second-level support for Amadeus solutions. The role focuses on proactive monitoring, incident management, and effective communication with clients to maximise uptime and satisfaction.

Ideal candidates have 2-3 years in an airline or GDS help desk, experience with Amadeus Reservations, Fares, and Ticketing, and are comfortable working in a hybrid setup in Makati/Taguig area.

Qualifications

• Bachelor’s degree in Tourism or equivalent required.
• 2-3 years’ experience in Airline/GDS Help Desk or equivalent.
• Experience with Amadeus Reservations, Fares, Pricing, Ticketing.
• Experience in Departure Control System, GDS, Reservations.
• Strong English communication skills; ability to solve problems.

Responsibilities

• Provide proactive monitoring and consulting services; preempt problems in Amadeus solutions.
• Respond to customer questions about Amadeus Solutions to ensure satisfaction.
• Analyze, diagnose and fix problems within defined service levels to ensure first contact resolution.
• Coordinate investigations of serious problems with expert groups to restore service quickly.
• Activate on-call for escalation outside normal hours.
• Provide customers with updates on critical problems’ status.

Skills

English communication

Problem solving

Education

Bachelor’s Degree in Tourism or equivalent

Tools

Amadeus Reservations, Fares & Pricing, Ticketing

Departure Control System

Global Distribution System

Job description

Amadeus is seeking an Airline IT Support Analyst to provide high-quality second-level support for Amadeus solutions. The role focuses on proactive monitoring, incident management, and effective communication with clients to maximise uptime and satisfaction.

Ideal candidates have 2-3 years in an airline or GDS help desk, experience with Amadeus Reservations, Fares, and Ticketing, and are comfortable working in a hybrid setup in Makati/Taguig area.