Airline IT Support Analyst - DCS Specialist

Amadeus; Makati; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Learning opportunities

Global DNA

Health benefits

Flexible working model

Diversity and inclusion

Job summary

Amadeus is seeking an Airline IT Support Analyst in the Philippines to support Departure Control Systems such as check-in, kiosk, and baggage handling. The role acts as a 2nd level service desk for internal and external customers, handling investigations, escalations, and proactive problem management from the Amadeus Airline Resolution Center.

The ideal candidate has 3+ years in an Airline Help Desk role and strong English communication.

Qualifications

• 3+ years in an Airline Help Desk or related role with Amadeus Departure Control Systems
• Strong English verbal and written communication
• Ability to learn Amadeus products and system interactions

Responsibilities

• Provide proactive monitoring and consulting to preempt problems in Amadeus solutions
• Respond to customer questions to ensure high satisfaction
• Diagnose and fix problems using system and network tools and log issues in the tracking system
• Coordinate investigations for critical problems with expert groups to restore service quickly
• Provide account management and keep customers updated on incidents
• Be available for on-call escalation outside normal hours
• Update customers on status of critical problems and proactive measures
• Escalate appropriate issues to 3rd level groups
• Develop functional knowledge of specific applications and improve knowledge solutions

Skills

Airline Help Desk

English Communication

Tools

Amadeus Departure Control Systems

Job description

Amadeus is seeking an Airline IT Support Analyst in the Philippines to support Departure Control Systems such as check-in, kiosk, and baggage handling. The role acts as a 2nd level service desk for internal and external customers, handling investigations, escalations, and proactive problem management from the Amadeus Airline Resolution Center.

The ideal candidate has 3+ years in an Airline Help Desk role and strong English communication.