Airline IT Support Analyst - Reservations & Ticketing

Amadeus; Taguig; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Amadeus Airline IT Support Analyst in Manila, Philippines will support airline clients using Amadeus solutions. The role covers second-level service desk duties, incident investigation, and collaboration with Global Operations to resolve complex issues.

You will monitor, diagnose, and resolve incidents related to reservations, fares, pricing and ticketing with a strong English communication and customer-focused mindset. Hybrid work setup in BGC Taguig.

Qualifications

• Bachelor's degree in Tourism or equivalent is required.
• 2–3 years’ airline or GDS help desk experience.
• Experience with Amadeus Reservations, Fares & Pricing, and Ticketing.
• Experience with Departure Control System, Global Distribution System, Reservations.
• Strong English communication and problem-solving abilities.

Responsibilities

• Provide proactive monitoring and consulting to preempt problems.
• Respond to customer questions about Amadeus Solutions to ensure satisfaction.
• Analyze, diagnose and fix problems within service levels for fast recovery.
• Coordinate investigations of serious issues with expert groups for rapid restoration.
• On-call activation for escalation outside normal hours.
• Provide customers with updates on critical problem status.

Skills

English communication

Problem solving

Customer focus

Education

Bachelor's Degree in Tourism

Tools

Amadeus Reservations

Fares and Pricing

Ticketing

Altea

Departure Control System

Global Distribution System

Job description

Amadeus Airline IT Support Analyst in Manila, Philippines will support airline clients using Amadeus solutions. The role covers second-level service desk duties, incident investigation, and collaboration with Global Operations to resolve complex issues.

You will monitor, diagnose, and resolve incidents related to reservations, fares, pricing and ticketing with a strong English communication and customer-focused mindset. Hybrid work setup in BGC Taguig.