Travel Support Specialist (Hybrid, 24/7)

Amadeus; Makati; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Amadeus Philippines is seeking a Customer Support Associate (Travel) in Taguig/BGC hybrid setup. You will be the first-level support for Amadeus Customer Care Management customers via phone, portal, and email, handling travel-related queries within defined SLA and logging details in the system.

Ideal candidates have GDS experience, strong communication, and a passion for customer service. The role requires flexibility to work rotating shifts, including nights and weekends, to support a global

Qualifications

• College graduate of relevant discipline.
• Experience in travel industry helpful.
• GDS and Helpdesk functionality essential.
• Experience with Amadeus products.
• Excellent written and verbal communication.

Responsibilities

• Provide first-level support via phone, portal, and email.
• Respond to inquiries within SLA and log details.
• Handle basic and complex queries with troubleshooting.
• Maintain updates in OneviewCX and follow up with customers.
• Participate in training sessions as required.

Skills

GDS experience

Helpdesk experience

Amadeus knowledge

Strong communication

Customer service

Team oriented

Flexible schedule

Education

Bachelor's degree or higher

Tools

Amadeus GDS

OneviewCX

Job description

Amadeus Philippines is seeking a Customer Support Associate (Travel) in Taguig/BGC hybrid setup. You will be the first-level support for Amadeus Customer Care Management customers via phone, portal, and email, handling travel-related queries within defined SLA and logging details in the system.

Ideal candidates have GDS experience, strong communication, and a passion for customer service. The role requires flexibility to work rotating shifts, including nights and weekends, to support a global